Customer Success Specialist

4 weeks ago

Toronto, Ontario, Canada Goosechase Full time

Customer Success Specialist role at Goosechase, a SaaS platform empowering creators to engage and educate communities through interactive experiences.

We're looking for a Customer Success Specialist to join our team and provide a customer experience that delights our customers and their users. As a key member of our team, you will be responsible for driving customer satisfaction and making Goosechase an amazing product.

**Key Responsibilities:**

  • Provide exceptional customer support and ensure high levels of customer satisfaction
  • Write engaging emails, messages, and other forms of communication
  • Identify and handle sales leads effectively
  • Stay up-to-date with new technologies and tools
  • Previous experience with Intercom and Salesforce is a plus
  • Located within the EST time-zone
  • Comfortable with a high level of customer interaction

**Our Culture:**

  • We work remotely and flexibly to accommodate our team's needs
  • We prioritize our team's health and wellbeing, offering a 4-day work week and profit-sharing scheme
  • We invest in our team's growth and development, providing a personal and professional development budget
  • We value collaboration and creativity, encouraging our team to share ideas and feedback

**Our Hiring Process:**

  • Submit your CV for consideration
  • Participate in a 30-45 minute call with a team member
  • Complete a take-home task and meet with Vasanth and colleagues to discuss your experience
  • Meet with wider team members to get to know us better

**Note:** We are not looking for agency assistance on this role and appreciate your understanding.

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