Specialist, Customer Care

2 months ago

Oakville, Ontario, Canada FCT Full time
Company Summary

Come work for a company that's committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other's talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

HERE'S HOW YOU'LL CONTRIBUTE:

  • Communicate with internal/external customers via multiple mediums with accuracy and professionalism
  • Communicate decisions and information as well as manage daily Service Levels
  • Address and resolve all customer inquiries, in a professional and efficient manner, always responding to the customer's needs ensuring a positive customer experience
  • Perform back office tasks as required to complete the client interaction
  • Educate customers on processes, ordering platforms and the various products FCT offers
  • Review existing transactions and address and inform customers on any issues relating to their specific files, escalating when necessary
  • Keep up to date on all policies, procedures, practices including department policies/practices and the Companywide best practices

HERE'S WHAT YOU'LL BRING:

  • 1 year Customer Service - phone or in person
  • 1 year experience in Title Insurance, Real Estate or Residential Lending
  • 1 year Data entry
  • Post-Secondary education or equivalent work experience
  • Excellent communication skills, written and verbal in English and French (would be an asset)
  • Intermediate level proficiency (Word and Excel)
  • Team player who can work with minimal supervision
  • Ability to exercise sound independent judgment in a wide range of situations and exhibit creative thinking and problem solving
  • Availability to work between the hours of 8 am and 9 pm EST Monday to Friday. (7.5 hrs./day)
  • Ability to work independently and consistently meet strict deadlines with accuracy and thoroughness
  • Ability to deal with stressful situations while remaining calm and positive

HERE'S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

  • Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program
  • Group retirement savings plan with company match
  • Paid holidays and generous paid time off
  • Hybrid work arrangements
  • Paid volunteer opportunities and charitable donation matching
  • Employee recognition programs that include referral incentives
  • Potential for performance-based incentives
  • The opportunity to participate in our stock purchase plan
  • And more

*As per terms of the employment agreement

The Great Place to Work Institute has named FCT one of Canada's Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We're also one of Achievers 50 Most Engaged WorkplacesTM in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT's hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.

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