Customer Service Associate

2 weeks ago

Whitby, Canada Jiffyshirts Full time

Hi We're JiffyShirts. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the promotional product blank apparel industry.

We're more than a T-Shirt company; we're a support system for the creator & crafter economy, home hobbyist, and more. Today, we help millions of small businesses build their vision from scratch. And we're hiring

Our multicultural and multinational team is seeking go-getters, technologists, and customer-centric individuals looking to have an impact delivering solutions for our customer base.

We are seeking new team members to join our remote Customer Experience Team based in the Greater Toronto Area. Customer satisfaction is at the core of our day-to-day. We don't read scripts or quote policy. We fix the problem and prevent it from happening again. We are a high-performing team that prides itself on outstanding customer satisfaction ratings and an incredibly loyal customer base. You will have autonomy to drive continuous improvement and make an enormous impact on our customers' experience.

**Please Note**
- Our office is located in Whitby and there will be times when travel is required.
- Successful applicants will be invited to join our training accelerator in Whitby, paired with our most experienced team members.
- **The work hours for this role are 4:00 p.m. to 12:00 a.m. Eastern Canada time zone.**

**What you'll be doing as a Customer Service Associate**:

- Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems to dig into the root of the cause.
- Determine action items by effectively communicating with both customers and suppliers.
- Enhance JiffyShirts' reputation by taking ownership to resolve new customer inquiries as well as explore opportunities to add more value to your role.

**JiffyShirt's Company Values**
- **Good People**: our team recognizes that our customers are kind, hardworking people and treat them accordingly. When we are fair with customers, they are fair with us.
- **Forthright**: honest, straightforward, open communication and feedback moves us all forward. We're direct, but with heart, to help us all learn and grow.
- **Ownership**: having an entrepreneurial spirit is key. We take the initiative to identify problems, discover solutions, advocate for new ideas, and empower others to do the same.
- **Always Evolving**: we get better as a company and individuals with day-to-day improvements. If we're not making mistakes, we're not innovating. We let results do the talking.
- **Relentless**: when it comes to service, innovation, and a flawless experience; we are completely, totally relentless. If a customer is dissatisfied, we feel it actually and act swiftly to remove the root cause.

**Requirements**:
We're seeking ambitious, empathetic problem solvers looking to join a high-performing team.
- Customer service experience working in e-commerce, clothing, logistics, or service industry is mandatory
- Active online shoppers are preferred
- Self-starter with strong work ethic
- Ability to effectively manage multiple priorities and adapt to change within a fast-paced work environment
- Professional and friendly attitude with an ability to quickly develop a lasting and effective rapport with customers
- Strong reading, writing, verbal, and arithmetic skills
- Must be able to work 42.5 - 44 hours a week in Eastern Canada time zone
- College Diploma or University degree required
- Experience with Zendesk, social media, and chat is a plus
- Experience with embroidery, vinyl heat press, or screen print t-shirts is a plus
- A second language is a bonus

**Benefits**

What we offer:

- Fully remote after first 3 weeks of training
- Quarterly office meetups in Whitby
- Opportunities to grow within the company
- Generous compensation and Employer paid benefits
- High-caliber and supportive team with proven results
- Perks of getting lots of clothing

  • Customer Service Associate

    1 week ago

    Whitby, Canada Value Village Full time

    Customer Service Associate **Who we are**: The Savers family of stores is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from...

  • Customer Service Associate

    1 week ago

    Whitby, Canada Value Village Full time

    Customer Service Associate **Who we are**: The Savers family of stores is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from...

  • Customer Service Associate

    6 days ago

    Whitby, Canada Savers Value Village Full time

    Description Job Title: Customer Service AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service Associate

    6 days ago

    Whitby, Canada Savers Full time

    Description Position at Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...

  • Customer Service Sales Associate

    4 weeks ago

    Whitby, Canada Invitica Solutions Full time

    Invitica Solutions specializes in client acquisition and business development for brands with a strong commitment with a passion for providing exceptional products and services. The Invitica Solutions team shares a passion for giving back; both to our fellow teammates and to our community. Our team enjoys problem-solving and to continue our efforts in the...

  • Customer Service Sales Associate

    3 weeks ago

    Whitby, Canada Invitica Solutions Full time

    Invitica Solutions specializes in client acquisition and business development for brands with a strong commitment with a passion for providing exceptional products and services. The Invitica Solutions team shares a passion for giving back; both to our fellow teammates and to our community. Our team enjoys problem-solving and to continue our efforts in the...

  • Customer Service Sales Associate

    4 weeks ago

    Whitby, Canada Invitica Solutions Full time

    Invitica Solutions specializes in client acquisition and business development for brands with a strong commitment with a passion for providing exceptional products and services. The Invitica Solutions team shares a passion for giving back; both to our fellow teammates and to our community. Our team enjoys problem-solving and to continue our efforts in the...

  • Customer Service Sales Associate

    4 weeks ago

    Whitby, Canada Invitica Solutions Full time

    Invitica Solutions specializes in client acquisition and business development for brands with a strong commitment with a passion for providing exceptional products and services. The Invitica Solutions team shares a passion for giving back; both to our fellow teammates and to our community. Our team enjoys problem-solving and to continue our efforts in the...

  • Customer Service Sales Associate

    3 weeks ago

    Whitby, Canada Invitica Solutions Full time

    Invitica Solutions specializes in client acquisition and business development for brands with a strong commitment with a passion for providing exceptional products and services. The Invitica Solutions team shares a passion for giving back; both to our fellow teammates and to our community. Our team enjoys problem-solving and to continue our efforts in the...

  • Customer Service Sales Associate

    2 weeks ago

    Whitby, Canada Invitica Solutions Full time

    Invitica Solutions specializes in client acquisition and business development for brands with a strong commitment with a passion for providing exceptional products and services. The Invitica Solutions team shares a passion for giving back; both to our fellow teammates and to our community. Our team enjoys problem-solving and to continue our efforts in the...

  • Customer Service Sales Associate

    1 week ago

    Whitby, Canada Invitica Solutions Full time

    Invitica Solutions specializes in client acquisition and business development for brands with a strong commitment with a passion for providing exceptional products and services. The Invitica Solutions team shares a passion for giving back; both to our fellow teammates and to our community. Our team enjoys problem-solving and to continue our efforts in the...

  • Customer Service/sales Associate

    2 weeks ago

    Whitby, Canada Invitica Solutions Full time

    Invitica Solutions is a Promotional Advertising and Business Development Company located in the heart of Whitby. Our teams main priority is to create more demand for our clients’ products and services. We use a strategic, data-driven approach to develop a memorable brand experience for our clients’ target audience. We take the time to understand the...

  • Customer Service Associate

    2 weeks ago

    Whitby, Canada JiffyShirts Full time

    Hi! We’re JiffyShirts. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the promotional product blank apparel industry. We’re more than a T-Shirt company; we’re a support system for the creator & crafter economy, home hobbyist, and more. Today, we help...

  • Customer Service/sales Associate

    4 weeks ago

    Whitby, Canada Invitica Solutions Full time

    Invitica Solutions is a Promotional Advertising and Business Development Company located in the heart of Whitby. Our teams main priority is to create more demand for our clients’ products and services. We use a strategic, data-driven approach to develop a memorable brand experience for our clients’ target audience. We take the time to understand the...

  • Customer Service Associate

    4 weeks ago

    Whitby, Canada Jiffy Full time

    Hi! We're JiffyShirts. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the promotional product blank apparel industry. We're more than a T-Shirt company; we're a support system for the creator & crafter economy, home hobbyist, and more. Today, we help millions of...

  • Customer Service Associate

    3 days ago

    Whitby, Canada Jiffy Full time

    Hi! We’re JiffyShirts. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the promotional product blank apparel industry. We’re more than a T-Shirt company; we’re a support system for the creator & crafter economy, home hobbyist, and more. Today, we help...

  • Delivery Station Customer Service Associate

    1 week ago

    Whitby, Canada Amazon.com.ca, Inc. Full time

    Basic Qualifications - High School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, data base searching and instant messenger tools **Role**: Full-Time Delivery Station...

  • Customer Service Associate and Sales

    4 weeks ago

    Whitby, Canada Hertz Full time

    Responsabilités Générales: Well known for our solid worldwide reputation, Hertz is proud to be the largest car rental company. At Hertz, we know service excellence is built on our employees. We recognize that you are a unique individual and we understand that you value benefits and rewards that provide flexibility, choice, and control. Benefits to...

  • Customer Service Representative

    4 weeks ago

    Whitby, Canada Wellwise Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering...

  • Customer Service Representative

    5 days ago

    Whitby, Canada Walmart Canada Corp Full time

    Job DescriptionAt Walmart Canada Corp, we are committed to providing our customers with exceptional service and quality products. As an OMNI Customer Fulfillment Associate, you will play a critical role in achieving this goal by efficiently picking, packing and dispensing online orders. Your attention to detail and ability to work in a fast-paced environment...