Lead Renewals Account Representative

Found in: beBee jobs CA - 2 weeks ago

Richmond Hill, Ontario, Canada OpenText Full time

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

The Opportunity
Reporting to the Manager, Renewals this position is focused on training the junior members of the team, engaging and resolving customer escalations, relationship management, selling the value of Open Text Maintenance and Support Programs and driving retention as well as growth. Quoting, positioning upsells, regular follow-up and closing renewals are primary responsibilities. The successful candidate will be a subject matter expert in systems and process and a liaison between senior leadership and the Maintenance Renewal Specialists. Strong organizational skills and the ability to accurately forecast are required, concurrently the incumbent will be responsible for identifying and conducting gap analysis, process improvement identification, training, onboarding and career development.

What you will be doing:

• Providing exceptional service by reaching out via phone on a consistent basis and building strong customer relationships. In addition, providing a consultative and proactive process to producing competitive renewal quotes.

• Consulting with internal sales teams to prepare renewal quotes, overcome objections through process of negotiation and adjust quotes as required to ensure competitiveness of the solution being presented to the customer

• Maintaining and updating reporting systems used for research and providing accurate forecasts within a sales support territory

• Cultivating strong business relationships with the Account Executives and other stakeholders

• Developing ongoing lead generation and pipeline through innovation and customer insight to gain new maintenance renewal contracts, while continuously selling the high value of OpenText's support programs

• Becoming a trusted advisor for the Customer for their support needs. Cultivating an environment of mutual value recognized between OpenText and our customers.

• Utilizing departmental standard operating procedures to bring renewal contracts in at full value and on time.

• Taking ownership of the contracts assigned to you. A strong sense of urgency is required to manage your portfolio resulting in full value, on time renewals.

• Demonstrating high attention to detail to review and process incoming purchase orders and payments.

• Consistently looking to enhance the renewal process and procedures while working to achieve an exceptional team environment.

• Exhibiting active listening skills to understand customer issues and provide remediation.

• Strong understanding of internal tools and processes.

• Onboarding, training and assisting in the development of new hires and existing team members

• Managing difficult customer situations while using creativity and ingenuity to manufacture a win-win situation for the customer and OpenText

What it takes:

• 1 - 2 years' experience working within the OpenText Renewals organization or relevant experience.

• University/College degree within a related discipline or equivalent work experience

• Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content

• Ability to think outside the box when researching leads for expanding new maintenance contracts and finding new and creative ways to show how OpenText products can help the client achieve their goals

• Strong desire in establishing and maintaining strong relationships with client

• Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals

• Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills

• Track record of autonomy, ownership and execution

• Strong ability to multi-task and prioritize work effectively

• Proven experience working in a fluid environment that is ever growing and changing

• Proven ability to manage customer interactions and provide remediation for articulated issues.

• Solid understanding of internal teams, policies and procedures to ensure a frictionless experience for our customers and internal stakeholders.

• Ability to operate in confidence, with integrity when dealing with sensitive information.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at

  • Call Center Representative

    Found in: beBee jobs CA - 2 weeks ago

    Richmond Hill, Ontario, Canada DV8 Global Media Communication Full time

    We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both...

  • Account Development Executive

    Found in: beBee jobs CA - 2 weeks ago

    Richmond Hill, Ontario, Canada opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • HVAC Service Sales Development Rep

    Found in: beBee jobs CA - 1 week ago

    Richmond Hill, Ontario, Canada Johnson Controls International Full time

    Be part of the future We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference. What we offer: Competitive...

  • Sales and Service Representative

    Found in: beBee jobs CA - 2 weeks ago

    Richmond Hill, Ontario, Canada GoodLife Fitness Full time

    SALES AND SERVICE REPRESENTATIVE (FITNESS COACH)Who is a Sales and Service Representative (Fitness Coach)?The Fitness Coach position is a Sales and Service oriented position. Highly energetic and ready to assist, Fitness Coaches have a passion for fitness, and can easy approach the public in outreach opportunities. Candidates must have an interest in...

  • Account Manager Trainee

    Found in: beBee jobs CA - 2 weeks ago

    Richmond Hill, Ontario, Canada Outreach Management Full time

    Our Business Development and Sales Team is at the very forefront of driving revenue, growth, and market share for industry leaders across the country. As trusted business partners, our mission is to connect brands with hard-to-reach consumers expanding their footprint, so they are the number one service provider in a designated region. Even though COVID-19...

  • Sr. Manager, Corporate Accounting

    Found in: beBee jobs CA - 2 weeks ago

    Richmond Hill, Ontario, Canada opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior Lead Hand

    Found in: beBee jobs CA - 2 weeks ago

    Richmond Hill, Ontario, Canada Randstad Canada Full time

    Welcome home At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Salary range for Senior Lead Hand form $25 - $26 (Based on experience)Schedule 2nd shift (Monday to Friday) 3:30pm - 11pm Profit sharing planTelemedecine, Group insurance and pension plan with company contributions Employee assistance...

  • Administrative Team Lead

    Found in: beBee jobs CA - 2 weeks ago

    Richmond Hill, Ontario, Canada Affinity Group Full time

    Affinity Group Canada is a well established successful and growing company that prides itself on being one of the premier food brokers in Canada. Since 1989, our success has been driven by the number of industry leading food manufacturers that we represent. We pride ourselves on having a dedicated sales team, strong customer service orientation, extensive...

  • Admin Team Lead

    Found in: beBee jobs CA - 2 weeks ago

    Richmond Hill, Ontario, Canada Affinity Group Full time

    Affinity Group Canada is a well established successful and growing company that prides itself on being one of the premier food brokers in Canada. Since 1989, our success has been driven by the number of industry leading food manufacturers that we represent. We pride ourselves on having a dedicated sales team, strong customer service orientation, extensive...

  • Bilingual Collections Representative

    Found in: beBee jobs CA - 2 weeks ago

    Richmond Hill, Ontario, Canada Xerox Canada Ltd. Full time

    Description & Requirement- Press space or enter keys to toggle section visibility About Xerox Holdings CorporationAt Xerox, we make work, work For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are...

  • Engagement Manager

    Found in: beBee jobs CA - 3 weeks ago

    Richmond Hill, Ontario, Canada Project X Full time

    About Project XThe heart of what we do is drive for unique and innovative solutions that solve our customer's problems. We are trusted advisors who create data and analytics solutions for complex client problems. We do this through collaboration, creativity, and an innate need to solve tough data problems. Data runs deep in our veins and is what makes up who...

  • Client (Brand) Manager - Richmond Hill, ON

    Found in: beBee jobs CA - 2 weeks ago

    Richmond Hill, Ontario, Canada Affinity Group Full time

    Affinity Group Canada is a well established successful and growing company that prides itself on being one of the premier food brokers in Canada. Since 1989, our success has been driven by the number of industry leading food manufacturers that we represent. We pride ourselves on having a dedicated sales team, strong customer service orientation, extensive...

  • Brand/Client Manager

    Found in: beBee jobs CA - 2 days ago

    Richmond Hill, Ontario, Canada Affinity Group Full time

    Affinity Group Canada is a well established successful and growing company that prides itself on being one of the premier food brokers in Canada. Since 1989, our success has been driven by the number of industry leading food manufacturers that we represent. We pride ourselves on having a dedicated sales team, strong customer service orientation, extensive...

  • Financial Advisor Assistant

    Found in: beBee jobs CA - 2 weeks ago

    Richmond Hill, Ontario, Canada niche recruitment Full time

    New Client Onboarding ExperienceComplete online insurance applications with new clientsComplete and submit new DocuSign investment applicationsEnsure all documents are fully compliant including KYC, Fund Facts, Reason Why, etcComplete and submit all IFA loan applications and collect required financials as neededManage and update Equisoft CRM with updated...

  • Senior B2B Sales Executive

    Found in: beBee jobs CA - 2 weeks ago

    Richmond Hill, Ontario, Canada Infox Consulting Inc. Full time

    This is a remote position.Job Description:We are looking for a highly motivated B2B Sales Executive to join our talented team to help scale ourgrowing company. The B2B Sales Executive is responsible for sales growth through new customeracquisition, customer retention, and growth opportunities with existing accounts. As a SalesExecutive, you are passionate...

  • Amended - Business Advisor

    Found in: beBee jobs CA - 2 weeks ago

    Richmond Hill, Ontario, Canada Ministry of Health Full time

    Are you passionate about leveraging data to drive strategic decisions in the healthcare sector? Do you thrive on providing expert guidance in developing and supporting health data reporting standards for the Ontario healthcare system? If so, we have an exciting opportunity for youAs a Business Advisor within our Health Data Branch, you will play a pivotal...

  • Project Manager

    Found in: beBee jobs CA - 2 weeks ago

    Richmond Hill, Ontario, Canada opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Assistant Manager

    Found in: beBee jobs CA - 6 days ago

    Richmond Hill, Ontario, Canada Cineplex Full time

    Work location:SC Richmond HillCity:Richmond HillWhat you will do:Part-Time Assistant Manager Cineplex's Part-Time Assistant Managers are an integral part of the team who provide an exceptional experience to each and every guest. Our PT Assistant Managers are passionate about movies and look to bring their experience towards providing a fun and entertaining...

  • Mortgage Specialist

    Found in: beBee jobs CA - 2 weeks ago

    Richmond Hill, Ontario, Canada BMO Full time

    Application Deadline:04/29/2024Address:9350 Yonge StreetJob Family Group:Retail Banking Sales & ServiceCultivates, builds, and manages relationships with a third-party network of referral sources to build a pipeline of new mortgage business and increase BMO's share of the home financing market. Actively identifies sales opportunities and refers to BMO...

  • Chief Financial Officer

    Found in: beBee jobs CA - 2 weeks ago

    Richmond Hill, Ontario, Canada RideCo Inc. Full time

    RideCo is a venture backed high-tech firm that has achieved product-market fit and is in the scale-up growth phase. We are seeking an experienced Chief Financial Officer (CFO) to join our management team. The CFO will partner with the Founder/CEO and the leadership team to achieve ambitious growth targets while ensuring financial health and sustainability...