Project Manager

4 weeks ago

Richmond Hill, Ontario, Canada opentext Full time

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

The Opportunity:

The Onboarding Manager is responsible for successful onboarding of customer into the OpenText Cloud environment. It includes management of client relationship during onboarding phase at multiple, assigned accounts. OM will work closely with Account Manager, Principal Onboarding Lead, Professional Services team, Cloud Delivery team, and Commercial IT team to deliver the contracted cloud services to customer.

You Are Great At:

  • Accountable for ensuring customer is on boarded into Cloud environment and successfully using the service with high customer satisfaction.
  • Manage all the customer related onboarding activities into cloud per their defined scope and SLA.
  • Conduct interactive status meetings with customers, cloud services operations, Professional Services, and Commercial IT team to review ongoing activities and progress.
  • Provide customers and internal management with regular reports and status updates, including timelines, milestones, risks, issues, decision and overall status.
  • Facilitate communications between different teams where needed for special circumstances, customer problems, and high-visibility service items.
  • Provides expert incident and problem management for high impact and critical customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit.
  • Escalate issues, as needed, to keep projects on target (within established parameters) and proactively work to resolve issues that may impact customer satisfaction or SLA.
  • Define and/or verify scope and delivery parameters in proposals and statements of work and provide Change requests when required.
  • Identifies opportunities and maximizes services revenues within customer base.
  • Motivates, develops and mentors other service delivery staff.

What It Takes:

  • Strong client focus – ability to operate at a senior manager level.
  • Bachelor's degree in a technical or business discipline, or equivalent.
  • At least 5 years' experience in software deployment projects.
  • Proven project management skills with demonstrated experience in a consulting environment.
  • Conversant in cloud technology and data center deployment. ITIL certification preferred.
  • Experience with formal project management techniques (i.e., Formal status reporting and client communication, budget/scope management and change controls, and project team direction and technical leadership). PMP preferred.
  • Demonstrable experience in developing and rolling out customer satisfaction improvement programs.
  • Significant experience of leading and managing teams (including matrix management) within an offshore environment.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at

  • Engagement Manager

    1 month ago

    Richmond Hill, Ontario, Canada Project X Full time

    About Project XThe heart of what we do is drive for unique and innovative solutions that solve our customer's problems. We are trusted advisors who create data and analytics solutions for complex client problems. We do this through collaboration, creativity, and an innate need to solve tough data problems. Data runs deep in our veins and is what makes up who...

  • Project Manager

    1 week ago

    Richmond Hill, Ontario, Canada Fuze HR Solutions Inc Full time

    Project Manager / Estimator - Building RestorationTorontoProject Estimating and Submission of Tenders, attendance and participation at on-site tender meetings. review and understanding of project specifications and drawings. quantitative surveying of existing conditions. secure pricing from sub-contractors as required. provide bonding, insurance, health and...

  • Cloud Data Architect

    7 days ago

    Richmond Hill, Ontario, Canada Project X Full time

    Role SummaryAs a Data Architect at Project X Ltd., you will be providing our clients with your knowledge and experience in making sense of messy, unstructured data. The Data Architect will be responsible for designing, implementing, and overseeing end-to-end solutions that address designing scalable and efficient data solutions, and complex business...

  • Senior IT Project Manager

    5 days ago

    Richmond Hill, Ontario, Canada Mevotech Full time

    Take your Career to the next Level with MEVOTECH.We are constantly challenging the status quo and raising the bar allowing employees to make an impact within the company.Mevotech is a trusted North American leader in the engineering and design of driveline, steering and suspension aftermarket auto parts. Fueled by innovation, our brands feature engineering...

  • Senior Project Manager-Commercial-Toronto

    2 weeks ago

    Richmond Hill, Ontario, Canada Adecco Canada Full time

    Company: Adecco CanadaTitle: Senior Project Manager- CommercialLocation: North York, Toronto, CanadaIndustry: Construction (Commercial/Institutional)Type: Full-timeSalary: Competitive, commensurate with experienceAbout Our Client:Adecco is seeking a highly experienced and skilled Senior Project Manager to oversee our client's ICI construction projects. Our...

  • Project Coordinator

    1 day ago

    Richmond Hill, Ontario, Canada Randstad Canada Full time

    We are currently seeking a dedicated and dynamic Community Center Project Coordinator to join our clients' esteemed team. In this role, you will have the unique opportunity to contribute to the growth and enhancement of their center's facilities and programs, ensuring that they continue to serve the needs of the community with excellence and distinction. If...

  • Senior Manager, PMO

    2 days ago

    Richmond Hill, Ontario, Canada Sofina Foods Inc Full time

    About usSofina Foods is one of Canada's leading manufacturers of primary and further processed protein products for retail and foodservice customers as well as international markets.We manufacture pork, beef, turkey, chicken and fish products, Our family of brands include: Cuddy, Lilydale, Janes, Mastro, San Daniele, Fletcher's, Vienna, Riserva and Zamzam....

  • Manager, Development and Maintenance

    1 day ago

    Richmond Hill, Ontario, Canada Ministry of Children, Community and Social Services Full time

    NOTE:Effective April 1, 2024, the salary range for this position is $92,920 to $135,056 per year.Are you a strong leader with experience developing high performance teams, technical expertise and proven experience in agile software development and digital transformation? If so, consider this opportunity to lead the transformation, implementation,...

  • Sr. Manager, Corporate Accounting

    4 weeks ago

    Richmond Hill, Ontario, Canada opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Audit Manager

    5 days ago

    Richmond Hill, Ontario, Canada TEEMA Full time

    Job Title: Audit ManagerJob ID: AS Location: North York, ONOverview:Our client is looking for a dynamic Audit Manager to join their Assurance team. You will have the opportunity to work as a manager on client engagements in a growing mid- sized firm where you will work with the Senior managers and Partners along with coach and train junior staff. You will...

  • Assistant Manager

    3 weeks ago

    Richmond Hill, Ontario, Canada Cineplex Full time

    Work location:SC Richmond HillCity:Richmond HillWhat you will do:Part-Time Assistant Manager Cineplex's Part-Time Assistant Managers are an integral part of the team who provide an exceptional experience to each and every guest. Our PT Assistant Managers are passionate about movies and look to bring their experience towards providing a fun and entertaining...

  • Paid Search Campaign Manager,

    4 weeks ago

    Richmond Hill, Ontario, Canada PGBPGNGLOBAL Full time

    Job LocationNorth YorkJob DescriptionWe are looking a full-time a Paid Search Campaign Manager to join P&G Canada in Toronto. The Paid Search Campaign Manager role is an integral part of both the Category In-House Media Team as well as the Category Brand Team. As a Paid Search Campaign Manager, you will be part of an in-house category media team that will...

  • Brand/Client Manager

    2 weeks ago

    Richmond Hill, Ontario, Canada Affinity Group Full time

    Affinity Group Canada is a well established successful and growing company that prides itself on being one of the premier food brokers in Canada. Since 1989, our success has been driven by the number of industry leading food manufacturers that we represent. We pride ourselves on having a dedicated sales team, strong customer service orientation, extensive...

  • Client (Brand) Manager - Richmond Hill, ON

    1 month ago

    Richmond Hill, Ontario, Canada Affinity Group Full time

    Affinity Group Canada is a well established successful and growing company that prides itself on being one of the premier food brokers in Canada. Since 1989, our success has been driven by the number of industry leading food manufacturers that we represent. We pride ourselves on having a dedicated sales team, strong customer service orientation, extensive...

  • Team Lead

    5 days ago

    Richmond Hill, Ontario, Canada AtkinsRéalis Full time

    Job DescriptionTeam Lead - Geospatial & GISThis role offers a hybrid work environment and can be based at any of our offices in BC, Alberta, Saskatchewan or Ontario.Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated in engineering a better future for our planet and its people.Our vision is to be the premier engineering...

  • Marketing Coordinator

    1 day ago

    Richmond Hill, Ontario, Canada T-One Group Realty Inc., Brokerage Full time

    T-One Group Realty Inc., BrokerageWork Location: th Avenue, Suite 204, Richmond Hill, ON L4B 3N9Job Type: Full time, PermanentPosition: Marketing CoordinatorSalary: $34.00 / HrHours of Work: 30 Hr / WeekT-One Group Realty Inc. Brokerage exemplifies excellence within the real estate sector, guided by an unyielding dedication to personalized service and client...

  • Sr. Accountant

    1 month ago

    Richmond Hill, Ontario, Canada opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Amended - Business Advisor

    1 week ago

    Richmond Hill, Ontario, Canada Ombudsman Ontario Full time

    Effective April 1, 2024 the salary range for this position is $82,217 to $121,155 per year in compliance with AMAPCEO collective agreement provisions. The new rates, effective retroactive to April 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.Are you passionate about leveraging data to drive...

  • Supplier Quality Engineer

    4 weeks ago

    Richmond Hill, Ontario, Canada Mevotech Full time

    Take your Career to the next Level with MEVOTECH.Mevotech is a trusted North American aftermarket auto parts leader that specializes in the engineering, design and distribution of driveline, steering and suspension parts (branded and private label). With over 600 Canadian and U.S. team members, we can attribute our continued success to the passion, spirit...

  • SAS and Analytics Platform Administrator

    1 day ago

    Richmond Hill, Ontario, Canada Randstad Canada Full time

    Our client, a leader in the health industry, is looking for a SAS and Analytics Platform Administrator to support their Data Science team.Services The SAS and Analytics Platform Administrator provides operational enhancements, maintenance, installation and support of the different technologies used by our data scientist teams. Such technologies include SAS,...