Customer Service Manager

2 weeks ago


Williams Lake, British Columbia, Canada Walmart Canada Full time
Job Summary

As a Customer Service Manager at Walmart Canada, you will play a key role in ensuring exceptional customer service and a positive shopping experience. This involves coordinating front-end operations, maintaining compliance with company programs and operational standards, and providing guidance to associates as needed.

Key responsibilities include:

  • Ensuring safe work processes and emergency procedures are followed
  • Handling customer and associate concerns
  • Monitoring front-end associates and providing training on systems and company procedures
  • Overseeing purchase returns and exchanges, and assisting with error corrections
  • Ensuring EAS systems are functioning correctly
  • Preparing registers for opening and closing, and supporting cashiers as needed
  • Overseeing and promoting company sponsor programs and initiatives

This is an exciting opportunity to develop your skills in customer service and retail operations, and to make a positive impact on the customer experience.



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