Senior Business Analyst, Clinical Informatics

**Senior Business Analyst, Clinical Informatics**

**Job Summary:** A Senior Business Analyst, Clinical Informatics is required to provide leadership with business process reengineering concepts/methods and lead the analysis and documentation of business requirements on projects which supports the strategic and operational decision-making process.

**Job Description:**

The Senior Business Analyst, Clinical Informatics reports to the Executive Director or designate, functions as a member of the management team and is responsible for providing leadership with business process reengineering concepts/methods and leading the analysis and documentation of business requirements on projects which supports the strategic and operational decision-making process.

**Key Responsibilities:**

* Analyzes operational problems including models of care, finance initiatives and operational procedures, and recommends innovative solutions.
* Prepares and compiles in-depth business cases, briefing notes, SBARS, and analytical reports for executives and governance to inform leadership decision-making.
* Elicits business requirements by engaging clinical/program operation owners, key stakeholders and subject matter experts, and using methods such as interviews, environmental scanning, document reviews, business process descriptions, "use case" scenarios and workflow analysis.
* Acts as an advisor to the team(s) by assessing project risks, identifying risk mitigation strategies and opportunities, monitoring risk throughout the life cycle of the project, and providing specialized expertise, analysis and advice to stakeholders to support IMITS goals and objectives.
* Provides business support with the goals, objectives and operations of the team such as change initiatives, financial planning, strategy and planning facilitation, process re-design, role clarification, and restructuring.
* Develops and updates standard operating procedures and protocols and informs or drafts policies for review as requested.
* Evaluates business processes, and identifies and recommends new tools/applications to improve work processes and user experience.
* Supports the work of project team members by participating in initiatives and projects related to clinical informatics, informing project scope and project plans, overseeing project implementation and evaluating results.
* Manages, develops, interprets and maintains up-to-date databases, SharePoint sites and information resources.
* Facilitates implementation of business process changes, assists in the development of business cases and participates in special projects as required.
* Provides leadership and work direction to analyst staff and temporarily assigned resources by assigning tasks, setting priorities and re-assigning work when necessary, providing feedback on performance, working with other managers, ensuring that staff have adequate technical and other training to perform their duties, providing technical guidance and/or training to staff.
* Participates in the recruitment process, screens resumes, and makes hiring recommendations.
* Coordinates resources on project initiatives and operational sustainment tasks as requested.
* Proactively identifies opportunities for process improvement that could result in added value, operational efficiencies or cost efficiencies and resolves complex issues, and makes recommendations for new approaches to issue resolution.
* Provides support to the organization in recognizing current patterns and collaborating to develop and implement strategies to improve organizational effectiveness.
* Facilitates consensus on issues, including business design features, program changes, data requirements, and reports.
* Attends and participates in regular management meetings, has action items to complete and provides updates.
* Reviews steering committee minutes to maintain currency and attends as needed.
* Facilitates and leads various operational and project committees and teams.
* Communicates information, makes recommendations and raises issues/concerns to the Executive Director.
* Provides structure and order to undefined problems and/or large-scale problems and/or political and sensitive initiatives and issues, making them easier to solve, and uses systemic thinking in devising solution options.
* Researches, identifies, develops and recommends best business practices that support the broader scope of digital and clinical informatics strategic goals.
* Develops and prepares project budgets, monitors expenditures, analyses and reports on variances and implements remedial action for assigned projects and operating budget as required.
* Makes recommendations on allocating resources to achieve goals.
* Develops and maintains effective working relationships with internal and external stakeholders across VPPL.
* Liaises with a variety of internal and external stakeholders such as IMITS colleagues, VPPL clinical informatics groups, clinicians, project management staff, other business analysts and various levels of leadership to collaborate, gather requirements and data, and obtain feedback.

**Requirements:**

* A level of education, training, and experience equivalent to a Bachelor's degree in Business, Health Administration, Health Informatics or a related discipline and a minimum of five to seven (5-7) years' recent related experience, including experience in project/program management, and business case research and development, preferably in a large, multi-site healthcare environment.
* Understands business analysis, project management methodology, and process improvement.
* Knowledge of financial forecasting, analysis and budgeting.
* Proven ability to work creatively and analytically in a problem-solving environment, utilizing advanced critical thinking capabilities.
* Ability to analyze issues and recommend solutions.
* Demonstrated superior customer service skills.
* Strong verbal and written communication skills.
* Demonstrate ability in preparing professional business cases, briefing notes, reports and presentation materials.
* Ability to work under high-pressure with critical deadlines.
* Ability to direct staff, provide guidance, coordinate work and resources, and evaluate performance in a unionized environment.
* Ability to communicate complex and technical ideas in simple language.
* Demonstrated ability to perform accurate, advanced data manipulation, analysis and information.
* Demonstrated administrative, organizational, work planning skills.
* Strong skills and experience in MS Office (Excel, Word, PowerPoint and MS Project), SharePoint and Visio.
* Demonstrated ability in presentation, facilitation, persuasion and issue management/escalation.

**What We Offer:**

* A comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
* Annual statutory holidays (13) with generous vacation entitlement and accruement.
* PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
* Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.