Senior Business Analyst, Clinical Informatics

Senior Business Analyst, Clinical Informatics

This role is responsible for providing leadership with business process reengineering concepts/methods and leading the analysis and documentation of business requirements on projects which supports the strategic and operational decision-making process.

The Senior Business Analyst (SBA), Clinical Informatics reports to the Executive Director or designate, functions as a member of the management team and is responsible for providing leadership with business process reengineering concepts/methods and leading the analysis and documentation of business requirements on projects which supports the strategic and operational decision-making process.

The SBA is responsible for supporting clinical informatics projects, prepares financial models, data mining, budget/variance reports, creating and implementing new standards, developing policies and procedures and representing the designated team on committees and other work groups.

The role collaborates with various stakeholders across VPPL (Vancouver Coastal Health, Providence Health, PHSA and Lower mainland consolidations) to develop solutions for the business and provides strategic and comprehensive advisory services that assist in improving accuracy, completeness and validity of data as well as improving reporting compliance.

The SBA provides leadership and direction to analyst staff and temporary staff, coordinates and assigns work, determines training requirement, participates in the hiring process and provides performance assessment for staff and contract/vendor services.

The SBA regularly attends and provides updates at management meetings including provider governance meetings with Executive Directors/Directors and is privy to sensitive management and vendor information in order to carry out their duties.

The position communicates with stakeholders at all levels to develop solutions for the business, provide strategic and advisory services, and to ensure requirements are met.

The SBA contributes to creating a strong team environment by fostering trust and mutual respect, and supporting open dialogue on issues that allow for the optimization of projects and strategic goals.

The role also supports clinical informatics efforts to continually improve on the high quality of services provided to various partners.

Key Responsibilities:

• Analyzes operational problems including models of care, finance initiatives and operational procedures, and recommends innovative solutions.
• Elicits business requirements by engaging clinical/program operation owners, key stakeholders and subject matter experts, and using methods such as interviews, environmental scanning, document reviews, business process descriptions, "use case" scenarios and workflow analysis.
• Acts as an advisor to the team(s) by assessing project risks, identifying risk mitigation strategies and opportunities, monitoring risk throughout the life cycle of the project, and providing specialized expertise, analysis and advice to stakeholders to support IMITS goals and objectives.
• Provides business support with the goals, objectives and operations of the team such as change initiatives, financial planning, strategy and planning facilitation, process re-design, role clarification, and restructuring.
• Develops and updates standard operating procedures and protocols and informs or drafts polices for review as requested.
• Supports the work of project team members by participating in initiatives and projects related to clinical informatics, informing project scope and project plans, overseeing project implementation and evaluating results.
• Manages, develops, interprets and maintains up-to-date databases, SharePoint sites and information resources.
• Facilitates implementation of business process changes, assists in the development of business cases and participates in special projects as required.
• Provides leadership and work direction to analyst staff and temporarily assigned resources by assigning tasks, setting priorities and re-assigning work when necessary, providing feedback on performance, working with other managers, ensuring that staff have adequate technical and other training to perform their duties, providing technical guidance and/or training to staff.
• Participates in the recruitment process, screens resumes, and makes hiring recommendations.
• Coordinates resources on project initiatives and operational sustainment tasks as requested.
• Proactively identifies opportunities for process improvement that could result in added value, operational efficiencies or cost efficiencies and resolves complex issues, and makes recommendations for new approaches to issue resolution.
• Provides support to the organization in recognizing current patterns and collaborating to develop and implement strategies to improve organizational effectiveness.
• Facilitates consensus on issues, including business design features, program changes, data requirements, and reports.
• Attends and participates in regular management meetings, has action items to complete and provides updates.
• Reviews steering committee minutes to maintain currency and attends as needed.
• Facilitates and leads various operational and project committees and teams.
• Communicates information, makes recommendations and raises issues/concerns to the Executive Director.
• Provides structure and order to undefined problems and/or large-scale problems and/or political and sensitive initiatives and issues, making them easier to solve, and uses systemic thinking in devising solution options.
• Researches, identifies, develops and recommends best business practices that support the broader scope of digital and clinical informatics strategic goals.
• Develops and prepares project budgets, monitors expenditures, analyses and reports on variances and implements remedial action for assigned projects and operating budget as required.
• Makes recommendations on allocating resources to achieve goals.
• Develops and maintains effective working relationships with internal and external stakeholders across VPPL.
• Liaises with a variety of internal and external stakeholders such as IMITS colleagues, VPPL clinical informatics groups, clinicians, project management staff, other business analysts and various levels of leadership to collaborate, gather requirements and data, and obtain feedback.

Requirements:

• A level of education, training, and experience equivalent to a Bachelor's degree in Business, Health Administration, Health Informatics or a related discipline and a minimum of five to seven (5-7) years' recent related experience, including experience in project/program management, and business case research and development, preferably in a large, multi-site healthcare environment.
• Understands business analysis, project management methodology, and process improvement.
• Knowledge of financial forecasting, analysis and budgeting.
• Proven ability to work creatively and analytically in a problem-solving environment, utilizing advanced critical thinking capabilities.
• Ability to analyze issues and recommend solutions.
• Demonstrated superior customer service skills.
• Strong verbal and written communication skills.
• Demonstrate ability in preparing professional business cases, briefing notes, reports and presentation materials.
• Ability to work under high-pressure with critical deadlines.
• Ability to direct staff, provide guidance, coordinate work and resources, and evaluate performance in a unionized environment.
• Ability to communicate complex and technical ideas in simple language.
• Demonstrated ability to perform accurate, advanced data manipulation, analysis and information.
• Demonstrated administrative, organizational, work planning skills.
• Strong skills and experience in MS Office (Excel, Word, PowerPoint and MS Project), SharePoint and Visio.
• Demonstrated ability in presentation, facilitation, persuasion and issue management/escalation.

Skills & Knowledge:

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act.
• Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments.

About the Company:

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province.

Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems.

PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment.

We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level.

We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support.

PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.