Customer Experience Leader
3 days ago
As a Customer Experience Leader with Reitmans (Canada) Limited, you will have the opportunity to drive sales and profit growth in our Burlington store. This role is responsible for creating a team environment that fosters inclusivity and positive connections, while achieving company objectives and KPI goals.
Job Description:This position involves providing store leadership by balancing company policies, procedures, shrink/loss prevention, payroll, reporting, and scheduling. You will also be responsible for recruiting, managing, developing, and training top talent who are sales, customer, and fashion-focused. Additionally, you will implement merchandise strategies while maintaining a clean, consistent, and inviting store environment that inspires customers to shop.
Responsibilities:- Ensure store is achieving company objectives and KPI goals
- Provide store leadership by balancing company policies, procedures, shrink/loss prevention, payroll, reporting, and scheduling
- Help recruit, manage, develop and train top talent who are sales, customer, and fashion-focused
- Implement merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
- Maintain an effective and open line of communication with Store Manager and District Manager
The ideal candidate will have at least 1 year of leadership and/or supervisory experience in a customer experience-based environment. Proven ability to lead teams to success through strong sales performance is also required. A High School graduate or GED equivalent is necessary, with post-secondary education being an asset. Availability to work weekends and evenings is also expected.
What We Offer:- A competitive salary of $55,000 per year
- A benefits package that includes paid time off, sick leave, and vacation days
- Opportunities for advancement and tuition reimbursement
- A 50% discount on all Reitmans (Canada) Limited brands
- A generous employee referral policy
We offer a dynamic work environment where you can grow and develop your skills. If you are passionate about fashion and customer experience, we encourage you to apply for this exciting opportunity.
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