Customer Experience Leader

3 days ago


Burlington, Ontario, Canada Reitmans ( Canada ) Limited Full time

As a Customer Experience Leader with Reitmans (Canada) Limited, you will have the opportunity to drive sales and profit growth in our Burlington store. This role is responsible for creating a team environment that fosters inclusivity and positive connections, while achieving company objectives and KPI goals.

Job Description:

This position involves providing store leadership by balancing company policies, procedures, shrink/loss prevention, payroll, reporting, and scheduling. You will also be responsible for recruiting, managing, developing, and training top talent who are sales, customer, and fashion-focused. Additionally, you will implement merchandise strategies while maintaining a clean, consistent, and inviting store environment that inspires customers to shop.

Responsibilities:
  • Ensure store is achieving company objectives and KPI goals
  • Provide store leadership by balancing company policies, procedures, shrink/loss prevention, payroll, reporting, and scheduling
  • Help recruit, manage, develop and train top talent who are sales, customer, and fashion-focused
  • Implement merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
  • Maintain an effective and open line of communication with Store Manager and District Manager

The ideal candidate will have at least 1 year of leadership and/or supervisory experience in a customer experience-based environment. Proven ability to lead teams to success through strong sales performance is also required. A High School graduate or GED equivalent is necessary, with post-secondary education being an asset. Availability to work weekends and evenings is also expected.

What We Offer:
  • A competitive salary of $55,000 per year
  • A benefits package that includes paid time off, sick leave, and vacation days
  • Opportunities for advancement and tuition reimbursement
  • A 50% discount on all Reitmans (Canada) Limited brands
  • A generous employee referral policy

We offer a dynamic work environment where you can grow and develop your skills. If you are passionate about fashion and customer experience, we encourage you to apply for this exciting opportunity.



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