Sea Logistics Customer Care Specialist

1 month ago


Montreal, Quebec, Canada Kuehne Nagel Full time

Sea Logistics Customer Care Specialist role involves building long-term partnerships with internal and external partners, providing proactive advice and consultancy to ensure customer satisfaction.

Your Key Responsibilities
  • Provide proactive advice and consultancy to ensure customer satisfaction
  • Promote pro-active and consistent engagement with the Operational Care Centre to transition customer information for flawless operations execution
  • Understand standard specific shipping requirements and consistently offer best solutions, quickly adapting to changes that may arise and affect "normal" shipping patterns
  • Efficiently facilitate customers' ability to obtain quotes for any business mode that is the best fit for that particular shipment
  • Become the resource of timely and relevant information that may impact customers' business to adjust planning, budgets, etc., to mitigate their risk

As a Sea Logistics Customer Care Specialist, you will be the key point of contact for customers, providing them with expert advice and solutions to their shipping needs.

Your Skills and Experiences
  • 2+ years of Sea Logistics Imports and Freight Forwarding experience
  • Bilingual in French and English is required
  • Proficient with Microsoft Office Suite, particularly Excel

We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.



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