Mortgage Administrator

Are you a student or recent graduate looking for an exciting opportunity to grow your skills in the financial industries sector? FirstOntario Credit Union is excited to welcome students to work at our organization from May to September, 2024.

The Advantages to being a FirstOntario Summer Student:

• Competitive wages and Career development opportunities
• Volunteer opportunities through Blue Wave
• Access to our Employee Assistance Program which is designed to improve your mental and physical health and productivity at work, school, and home

Why FirstOntario?

FirstOntario Credit Union is one of the largest credit unions in Ontario. We are a trusted co-operative financial institution dedicated to providing competitive banking products and services and a quality Member service. More than 118,000 Ontarians choose FirstOntario for their financial needs - from chequing and savings accounts to loans and mortgages and highly qualified investment advice. Our Membership does more than save you money on fees, it also makes you an Owner. At FirstOntario, we believe the best way to ensure our success is by supporting the communities we serve. That's why our policies include volunteering our time, talent and resources to worthy local causes and events. It's also why we reinvest our profits in the same places they're earned, and why we sponsor programs that promote financial literacy and economic development.

Job Overview

Process all work related to the FirstOntario Credit Union's suite of credit products with a high level of efficiency to provide superior service to the retail network. The process clerk will be required to work with external suppliers which include but are not limited to lawyers, TransUnion, Small Claims Court, CMHC, CUIS, FirstCanadian, Municipalities, Registry Office, Appraisers, Other Financial Institutions, Process Servers, Bailiffs, Credit Counseling, Government Offices, Car Dealerships, etc..

Primary Duties and Responsibilities

Service:

1. Work with the mortgage administration team to ensure maximum efficiency in support of service delivery to the branches.

2. Process credit related work with accuracy and efficiency.

3. Adhere to FirstOntario audit and control policies, procedures in accordance with our Service Level Agreements.

4. Provide credit administration support to all areas within the organization.

5. Process and monitor the following work accurately, promptly and fully from beginning to end:

• Mortgage advances and disbursements
• New Mortgages and Meritline applications
• Mortgage renewals
• Mortgage payout requests and discharges of Mortgages
• Compile in-house reports

6. Program/input all documentation to Prolender, Banking System, Cumis, FCT, Registry Office, reports, etc.

7. Compile the following in regards to documentation and correspondence:

• Prepare and dispatch all outgoing documentation and correspondence
• Review, process and if necessary respond to ll incoming documentation and
  correspondence
• Sort and process all mail received and pay bills, insurance follow-up

8. Perform all other work related duties, as assigned.

9. Identify skill gaps and inefficiencies and implement and changes as required.

Organizational Competencies

Sales & Service Orientation
Committed to serving and satisfying the needs of the external and internal Members/ clients through the delivery of superior value while building, strengthening and maintaining long-term relationships.

Continuous Learning
Demonstrates the desire to continually grow, learn and develop skills and knowledge through external and internal education, training and cross-training opportunities to maximize personal contribution to the organizational goals and ongoing career development.

Organizational Effectiveness
Ability to understand the organization's strategic direction, how decisions impact the business, and how to strive to improve organizational performance.

Ethical Behavior
Ability to demonstrate integrity, credibility, confidentiality and responsibility in all Member/ client interactions.

Communication
Demonstrates the ability to receive and understand information, and respond verbally or in writing when interacting with others.

Functional Excellence
Demonstrates the knowledge and technical expertise of products and processes and their use in delivering quality member/client services.

People Management
(Managers and Leaders) Building partnership with employees by providing leadership, a positive work environment and regular performance management and coaching, to individuals and teams to achieve organizational goals.

Job Specifications

• Grade 12 or equivalent
• Must complete other job-related courses and certificates
• Must be capable of working as a team player, willing to assist other staff as required
• On-line exposure
• Must have above average communication and interpersonal skills
• Competent knowledge of Microsoft Office Suite

Contacts
Established contacts with:

• Peers, other team members and Manager, Assets.
• Retial network team members
• External suppliers, such as lawyers, TransUnion, Small Claims Court, Genworth, CMHC,CUIS, FirstCanadian, Municipalities, Registry Office, Appraisers, Other Financial Institutions, Collection Agencies, Bailiffs, Process Servers, Credit Counselling, Government Offices, Car Dealers etc.

Our Story

Our emphasis on service means we're constantly searching for new team members whose dedication to helping people is as powerful as their ambition to succeed. We're committed to providing professional development, and to extending employee activities beyond day-to-day operations to support the communities where we're located. Our people are the difference, it's a part of why we love coming to work.

FirstOntario is proud and privileged to be able to assist and touch the lives of so many in our communities.

• We believe giving back to our communities helps everyone.
• We believe in volunteering, active community support and participation.
• We believe in investing our profits back into the credit union and the community.
• We believe in finding solutions to help our Members and communities.

If this sparks your interest and you demonstrate high levels of integrity and credibility, we should talk. Check out our website for the full job description and prepare your cover letter and resume listing your experience, qualifications, and submit it online through our careers page on the company website.

We appreciate all who express interest; however, only those selected for an interview will be contacted. No phone calls please.

FirstOntario Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process.