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Claims Manager

4 months ago

Montreal, Quebec, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We're looking for a Claims Manager - National Large Loss Property, to join our growing team

As a Claims Manager, your claims experience and strive for excellence will help you successfully manage the day to day operations of our National Property Large Loss team. Your passion for coaching, development and engagement will help strengthen team connections, keep everyone motivated to deliver second-to-none experiences for our customers and inspire people to go above and beyond in everything they do. This position is a full-time permanent position that can be based in any of our Quebec offices.


What you'll do here:

  • Manage the day to day operation of the Property Large Loss team to ensure results produced meet team, department, corporate, Provincial and regulatory standards and goals; provide regular feedback to leadership on results
  • Achieve essential business goals and meet customer service expectations
  • Provide technical oversight and guidance with a focus on indemnity and expense control, as well as, optimal customer experience
  • Act as claims authority within areas of expertise and provide direction on such issues as policy interpretation, quantum analysis, reserving and technical issues. Settle large or complex claims within authority or escalates issues as necessary.
  • Continually assess and improve workflows to ensure efficiency. This includes responding to and partnering with internal and external contacts regarding issues affecting them and to ensure collaborative relationships with all stakeholders.
  • Work closely with the Director to develop strategies and long term and short term plans to facilitate ongoing work, process improvement, customer relations and other functions.
  • Monitor financial performance and productivity and report observations, progress and recommendations to key stakeholders.
  • Lead and actively contribute to a culture of continuous improvement and ensure utilization of tools and behaviours to foster critical thinking and innovation around problem solving
  • Provide effective leadership, responsible for hiring and terminations, coaching and mentoring, performance management, continuous learning and career development for direct reports
  • Lead property large loss training strategy.
  • Completion of monthly file reviews and audits, identify opportunities and develop action plans.


What you bring to the table:

  • A minimum of 10 years of management, coaching and mentoring experience in commercial property claims
  • Extensive experience handling large and complex property losses, including builders risk, business interruption and time element claims in all Canadian jurisdictions
  • Technical expertise in coverage analysis, building construction and quantum evaluation
  • Exceptional organisation and time management skills.
  • Strong negotiation, project management and problem solving skills
  • Knowledge of reinsurance an asset.
  • Ability to foster a culture of continuous improvement and drive positive change
  • Demonstrated ability to lead by example though Intact's Leadership Success Factors
  • Excellent customer, communication and interpersonal skills – you can relate to anyone
  • Bilingual in French and English "Need to interact on a regular basis with colleagues across the country"
  • AMF license required

#LI-LA1

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.