Business Resilience Leader

3 weeks ago

Québec, Quebec, Canada Zurich Insurance Company Ltd. Full time
Business Continuity/Resilience Leader

Zurich Resilience Solutions is seeking a Business Continuity/Resilience Leader to develop, maintain, and test customer business continuity programs.

Key Responsibilities
  • Develop and maintain a corporate-wide BCP program addressing business recovery and emergency response management.
  • Liaise with BCP Coordinators to develop effective working relationships and documented BCP plans.
  • Liaise with key infrastructure teams to identify gaps, set recovery time objectives, and convey business needs/expectations.
  • Manage key relationships with Underwriting Business Partners, Executive Team, and Direct to Customer Professionalism & Relationships.
  • Design and outline BCP goals, objectives, and scope for business plans and Crisis Management.
  • Support and assist in the development of BCP planning and goals for customers.
  • Develop and execute maintenance and testing programs for all business plans, websites, and other information/communication tools.
  • Direct and supervise plan maintenance processes and execution for customers.
  • Illustrate for customers how to execute on the plan as it pertains to website and communication tool requirements during a crisis.
  • Identify and recommend enhanced plan maintenance strategies.
  • Design and facilitate tests and exercises on business plans and crisis management execution.
  • Support execution of the plan and support plan navigation for the business at the time of an event.
  • Develop Customer Service Plan for coordinated accounts.
  • Ensure delivery and quality of services to the account.
  • Communicate effectively with field risk engineers and nurture relationships with industry partners.
  • Support external customers by identifying, assessing, and reducing risks to their key/strategic assets.
  • Provide essential risk benchmarking services and account-wide risk improvement programs.
Requirements
  • Bachelor's Degree and 8+ years of experience in managing business continuity within an organization or as a consultant.
  • OR High School Diploma or Equivalent and 10+ years of experience managing business continuity within an organization or as a consultant.
  • OR Zurich Certified Apprentice, including an Associate's degree and 8+ years of experience in managing business continuity within an organization or as a consultant.
  • AND Knowledge of exposures, controls, and best practice risk improvement.
  • Preferred: Certified Continuity Planner, 5+ years managing business continuity within an organization or as a consultant, knowledge of technology and business concepts, life cycles, and processes, strong verbal and written communication skills, self-starter with the ability to work with a great degree of autonomy, insurance industry knowledge considered an asset, ability to work nights and weekends during a crisis event to support customers, ability to travel – 20% (if/when required), French language skills are an asset for Ontario candidates and a requirement for candidates in Quebec.
About Zurich

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets.

Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years.

Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets.

Zurich Canada aspires to be risk management professionals' first choice as their premier partner to help meet the risk challenges of today and tomorrow.

Zurich is committed to providing a diverse, inclusive, and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich.

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