Service & Scheduling Coordinator
3 days ago
Scheduling Coordinator
Join our team at Community Fire Prevention Ltd, a proud Canadian-based business operating across Eastern and Western Canada, as a Scheduling Coordinator. As a key member of our team, you will play a vital role in coordinating the scheduling of our services, ensuring seamless communication between Field Technicians and clients.
About the Role- Communicate with clients regarding the scheduling of their inspections, repairs, and services, including creating and sending test notices, retrieving relevant information, and ensuring all scheduled services are confirmed and scheduled appropriately.
- Ensure all technicians are fully scheduled in the most efficient and effective manner, coordinating with the Warehouse Team for parts required for each work order and liaising with third-party contractors as needed.
- Provide technicians with required documentation to complete the scope of work, communicating and coordinating with them regarding key information for their schedule.
- Collaborate with the Service Team regularly regarding re-scheduling incomplete work orders and work with Account Managers to ensure customers' needs regarding scheduling are being met.
- Follow department guidelines and metrics to achieve company strategic goals, adhering to and promoting the company's core values, processes, policies, and Occupational Health and Safety protocols.
Community Fire Prevention Ltd is a modern company with old-fashioned values, proud to be a trusted leader within the local Fire Prevention industry. We prioritize maintaining safe communities and providing 'next-level' service through innovative solutions and meaningful connections.
Our Ideal Candidate- Previous experience as a Dispatcher, Scheduler, or similar role.
- Excellent customer service skills and ability to think critically with a customer-centric focus to problem-solving and task prioritization.
- Computer literate and confident utilizing various software systems, with strong attention to detail, strategic thinking, and analytical skills.
- Experience in or general/technical knowledge of the Fire Prevention Industry is considered an asset.
- Competitive salary with incentive structures.
- On-the-job training and opportunity for company-paid education.
- Career growth and advancement opportunities in a supportive and energetic work environment.
- Benefits package that includes extended medical, dental, life, and AD&D, EAP, disability, and vision care after three months.
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