Service Coordinator

7 days ago

Timmins, Ontario, Canada Everguard Full time

Service Coordinator role at Everguard Fire Equipment Inc. involves coordinating technical service delivery, scheduling, and administrative tasks to support clients.

Everguard Fire Equipment Inc. is a multi-industry fire and life safety services and solutions company with a diverse team of professionals across Canada.

Key responsibilities include:

  • Maintaining and executing work schedules for field services technicians.
  • Producing customer work orders and communicating with field technicians.
  • Assisting technicians in fulfilling customer requests and service inspections.
  • Quoting and invoicing orders and service work.
  • Producing fire inspection reports and certificates.
  • Maintaining client, product, and other related information in the ERP.
  • Providing high levels of internal and external customer service.
  • Ensuring safe work practices and demonstrating safety leadership.
  • Managing administrative and recordkeeping requirements.
  • Supporting Sudbury operation to replenish Warehouse & Truck Stock and maintaining accurate inventory counts.

The successful candidate will possess:

  • Ability to safely execute high-quality work on-time.
  • Professional and customer service-focused mindset.
  • High level of self-motivation.
  • Keen attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively with team members and independently.
  • Ability to demonstrate strong problem-solving skills.
  • Flexibility to address changing situations and priorities.
  • Mindset towards continuous learning and ability to use/learn technology solutions.

Required experience and/or education:

  • Minimum of 2+ years' experience in service administration across various industries in a fast-paced environment.
  • Scheduling experience is considered an asset.

We embrace diversity across all our operations and foster a respectful and inclusive work environment.

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