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Resource Coordinator

2 months ago

Winnipeg, Manitoba, Canada Pan Am Clinic Full time

Seeking a Resource Coordinator Specialist to provide support to Resource Coordinators in the Home Care Program, with a focus on education, training, and process improvement.

Job Description:

The Resource Coordinator Specialist will work under the general direction of the Program Support Team Manager to provide support to Resource Coordinators in their role as supervisors of direct service staff in the Home Care Program. The incumbent will provide education and ongoing orientation/training to staff with respect to the Resource Coordinator role and its relationship with other healthcare-related classifications within the WRHA.

The Resource Coordinator Specialist will identify inefficiencies in the system, make recommendations for solutions/changes, and provide support and feedback in implementing these changes. The incumbent will also provide support and feedback to Resource Coordinators in their role as supervisors of direct service staff.

The successful candidate will have a minimum of 5 years' experience as a Resource Coordinator in the community, with experience in adult education preferred. A recognized post-secondary certificate and/or diploma in a health-related field or Human Resources Management is required, with a degree in Health or Management preferred.

The Resource Coordinator Specialist will be responsible for providing support and feedback to Resource Coordinators, identifying inefficiencies in the system, and making recommendations for solutions/changes. The incumbent will also provide education and ongoing orientation/training to staff with respect to the Resource Coordinator role and its relationship with other healthcare-related classifications within the WRHA.

Key Responsibilities:

  • Provide education and ongoing orientation/training to staff with respect to the Resource Coordinator role and its relationship with other healthcare-related classifications within the WRHA.
  • Identify inefficiencies in the system and make recommendations for solutions/changes.
  • Provide support and feedback to Resource Coordinators in their role as supervisors of direct service staff.
  • Work with the Program Support Team Manager to implement changes and improvements to the system.
  • Provide support and feedback to staff with respect to the Resource Coordinator role and its relationship with other healthcare-related classifications within the WRHA.

Requirements:

  • Minimum of 5 years' experience as a Resource Coordinator in the community.
  • Experience in adult education preferred.
  • Recognized post-secondary certificate and/or diploma in a health-related field or Human Resources Management is required.
  • Degree in Health or Management preferred.
  • Valid driver's license and the use of a vehicle.
  • Proficiency in the use of computers and the ability to work in a computerized environment is required.
  • Knowledge of Microsoft Word, Excel, Procura, MDS/TMM and AMTS is an asset.
  • Exceptional interpersonal and communication skills (oral and written) and the ability to communicate with all levels of staff.
  • Knowledge of processes, procedures and principles of continuous quality improvement.
  • Ability to understand the impact and interdependencies of technology on the system.
  • Dedication and commitment to maintaining knowledge base relating to all pertinent aspects of Resource Coordinator role through ongoing participation in workshops, seminars and review of current literature.
  • Ability to understand and interpret collective agreement language.
  • Ability to understand different working and learning styles and team dynamics.
  • Ability to collect and utilize statistical information and understand the interconnectedness of Community/Hospital/Home Care Offices within the complexities of the Regional Home Care Program.
  • Ability to respond to a dynamic and complex environment which requires organization, good time management practice and working independently with minimum supervision.
  • Ability to identify deviations from routine standard operational issues related to the scope of practice of the Resource Coordinator and pose alternatives for resolution to program management.
  • Demonstrated understanding of the effects of change on individuals and teams to facilitate system improvement.
  • Ability to cope well under pressure and meet deadlines with competing priorities.

Physical Requirements:

  • Frequent travel is required on a daily basis within the Winnipeg Regional Health Authority (WRHA) jurisdiction.

Security Clearance:

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred.

Accommodation:

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.