Hospitality Manager

5 days ago

Calgary, Alberta, Canada Compass Canada Full time
Job Summary

The Hospitality Manager will be responsible for the management of events, catering, and the concierge program of a leading consulting and technology company located in Calgary, AB. The Hospitality Manager will provide workplace support and solutions to professionals within an 18,000 square foot technology-focused office, and will directly supervise 5-8 concierge associates across four locations in Western Canada.

Key Responsibilities
  • Provide engaging and anticipative service to all office employees, executives, and visitors.
  • Lead a team and manage all HR functions, support, payroll, and associate development plans.
  • Perform administrative tasks and provide guidance to the team in completion, including time-off and daily coverage schedules.
  • Coordinate day-ahead team reviews and daily activities to ensure timely and accurate completion of tasks.
  • Inspire, motivate, and engage staff to prioritize excellent customer service and hospitality above all else.
  • Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in-office experience.
  • Collaborate with internal partners on the entire meeting/event lifecycle, including critical paths, resource allocation, sourcing of specific products, assignment of responsibilities, and management of logistics.
  • Coordinate with external vendors and catering suppliers as required, ensuring the highest level of satisfaction for in-office and external meetings and events.
  • Support and carry out security, fire, health, and safety guidelines as required.
  • Coordinate with 3rd party vendors relating to systems, maintenance, etc.
  • Assist with room set-ups and AV support.
  • Light housekeeping and other duties as required.
Requirements
  • Degree or working experience in a luxury hospitality environment is considered a strong asset - corporate, restaurant, or hotels. Preference given to those with events/catering experience.
  • At least 3 years in a supervisory or management role.
  • Excellent written and verbal communication skills.
  • Strong relationship building, analytical, and adaptability skills.
  • Strong technical skills and ability to learn and operate internal and external systems.
  • Ability to manage competing priorities and meet frequent deadlines.
  • Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint, etc.). Proficiency in event management or rooms booking software is a bonus.
  • Resourceful learner with an improvement mindset and strong problem-solving abilities.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, aboriginal status, age, disability, or persons who may require an accommodation, to apply.

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