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Customer Service Representative
2 months ago
Clerical Customer Service Representative
Cambridge, ON
Long term incentive bonus available See below...
We are seeking a Customer Service Representative for one of our local clients. The customer service representative is responsible for processing customer credits, day-to-day clerical duties and assisting in all customer related services. Successful candidates will be able to work collaboratively within a team to deliver desired customer experience and achieve business objectives in distribution environment
Salary:
+$35,000 per year with amazing incentive opportunity
· Long-Term Incentive Program – 25% the first year of approx. $750 per month = $9,000
· Total earning = $44,000 + benefits after 3 months for the first year
The Long-Term Incentive Program increases to 50% after the first year – an additional $9,000 per year
Shift Timing
· Monday-Friday
· Day shift, 8:00 am- 4:30 pm
Job Duties:
· Data entry of orders and inquiries, among general clerical duties including manufacturer bill-backs
· Maintain a filing system and enter customer invoices received
· Process credits for return goods, price adjustments, coupons and shipment / invoicing errors etc
· Arrange pickups for merchandise and track missing shipments
· Develop productive relationship with customers in order to help and anticipate their needs
· Completion of assignments on time and meeting deadlines
· Administrative Assistance to other staff members when needed
· Work on other projects and duties as assigned
· Answer incoming calls, faxes and emails as well as general office tasks
Requirements:
· One year of experience in clerical Customer Service required
· Proficient in MS Office – Excel and Word
· Ability to work well with team and customers
· Detailed Oriented, strong communication and collection skills
· Est-ce que tu parles français- Bilingualism is a great asset
For immediate consideration, you can apply easily with your resume
