Customer Service Representative

2 weeks ago


Cambridge, Ontario, Canada Todd O'Donnell Insurance Agency Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. As a key member of our office, you will be responsible for providing exceptional customer service, managing day-to-day operations, and supporting our sales team.

Key Responsibilities
  • Provide top-notch customer service, addressing customer inquiries and resolving issues in a timely and professional manner.
  • Manage office organization, ensuring a smooth and efficient work environment.
  • Deflect calls to the sales team, allowing them to focus on sales and revenue growth.
  • Train team members on new initiatives related to service, billing, and claims.
  • Follow up on claims and ensure timely resolution.
  • Pivot to other lines of business, identifying opportunities for growth and expansion.
  • Order office and marketing supplies, ensuring a well-stocked and professional environment.
  • Sell insurance products, meeting or exceeding sales targets.
What We Offer
  • Total compensation package, including salary and commission.
  • Annual retention bonus and monthly/quarterly team promotions and bonuses.
  • Three weeks of vacation time.
  • Health and dental benefits after three months of employment.
  • RRSP match program.
  • Technology, including a laptop.
  • Flexibility and potential for compensation over $50,000.
Licensing and Training

OTL and LLQP licenses are required, but we will provide training and support to ensure your success.



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