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Accident Benefits Claims Advisor II

4 months ago

Markham, Ontario, Canada TD Bank Full time

Accident Benefits Claims Advisor II page is loaded

Accident Benefits Claims Advisor II

Apply remote type Hybrid locations Burlington, Ontario Saint John, New Brunswick Markham, Ontario time type Full time posted on Posted 2 Days Ago job requisition id R_

Work Location:

Burlington, Ontario, Canada

Hours:

35

Line of Business:

TD Insurance

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Department Overview

TD Insurance is an integral part of TD Bank Group (TD) and we're driven to provide legendary e xperiences and trusted advice to our customers . We help protect our clients from the 'accidents of life' by offering a wide range of products , including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online .

The TD Insurance brand, through its TD Insurance Credit Protection and TD Insurance Life and Health brands, is the number - one provider of critical illness insurance and direct life and health products in Canada premium origination in Canada. T hrough its TD Insurance Meloche Monnex and TD Insurance Home and Auto brands, TD Insurance is also the largest direct-response insurance group in the country.

The TD Insurance Accident Benefits Claims Department is responsible for delivering ease and value to our customers through simple, fast and fair claims resolution . Our department also ensures financial results by focusing on the client experience, strong risk management, a well-run operating model and by being an extraordinary place to work.

Job Details

If you're analytical , organized and have a passion for health and recovery , we want you to join our team.

Reporting to the Team Manager, this role handles predominantly medical files. You'll be provided with opportunities to develop professional and technical competencies.

As the Accident Benefits Claims Advisor , you'll identify and meet client needs by act ing with urgency , ensuring a timely and thorough investigation of the claim and identifying client eligibility and/or entitlement to their available benefits. You'll also ensur e injured client s have quick access to all available benefits so they can return to optimal function.

What You'll Do

No matter where you work at TD you'll make a meaningful impact, grow your skills and thrive in our culture of care. As a valued member of our Accident Benefits Claims Team your work will involve a range of complexity and may include the following accountabilities:

Make an Impact:

  • Gather, organize and verify documented information from all available sources to ensure a thorough and complete compilation of facts required to resolve the claim
  • Interpret reports and evidence to draw accurate conclusions about proposed treatment (s) and/or repairs and/or actions
  • Maintain effective case handling, priority of payment, loss transfer, and loss reserving for routine telephone claims
  • E valuate non-complex medical files and recommend treatment plans that do not result in the individual requiring time off from work
  • Contribute to team productivity objectives by maintaining a positive file count and open/close ratio

Experience Growth:

  • Remain current i n case law, legislated regulatory changes and recent settlements which impact accident benefits claims
  • Support other TD I nsurance b usiness es during critical events and peak volumes . Partner ed Claims Teams include :
  • F irst R esponse C enter
  • C atastrophe Claims
  • Auto mobile & Res idential Claims

Cultivate our Culture of Care:

  • Consider every case as unique ; use non-biased methods to achieve file resolution that result in a fair and equitable claim settlement
  • Build positive relationship s with client s by promoting clear treatment plans and recovery processes while maintain ing timely progress updates to disability files
  • Participate fully as a member of the team and contribute to a positive work environment

Job Requirements

What You Need to Succeed

We're proud to work with a group of diverse colleagues. If you have relevant experience that isn't mentioned below, tell us about it in your resume or cover letter.

  • Post-secondary education in health (kinesiology/health sciences) or insurance preferred
  • Experince handling Accident Benefits claims is preferred
  • E xcellent customer service skills with the ability to meet expectations of internal and external clients
  • Strong ability to conduct th o rough investigations, analyze evidence effectively and identify discrepancies or gaps in data and reports
  • Proven ability to negotiate win/win outcomes when reasonably possible
  • Demonstrate d professional written and verbal communication skills with the ability to listen actively , ask questions and communicate clearly
  • Actively w orking toward a role in Accident Benefits as part of your career development plan

L icensing is not required for this position.

Who We Are

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement:

Ce poste n'exige pas la maîtrise d'une langue autre que le français./ This position does not require proficiency in a language other than French..

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Our Values
At TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion
At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific #J-18808-Ljbffr