Branch Operations Assistant

3 weeks ago

Oakville, Ontario, Canada Royal Bank of Canada Full time
Job Summary

Royal Bank of Canada is seeking a highly skilled Branch Operations Assistant to join their team in Oakville. As a key member of the branch operations team, you will provide exceptional support to clients and employees, ensuring seamless day-to-day operations.

Key Responsibilities
  • Process all branch cash transactions, including cheques, EFTs, and Bankwires, ensuring accuracy and efficiency.
  • Prepare, review, and distribute branch and cage reports, maintaining high standards of quality and attention to detail.
  • Manage the filing of branch operations-related reports and documents, adhering to internal controls and ensuring compliance.
  • Assist with account opening approvals, reviewing documentation and scanning forms into the documentation workflow system.
  • Provide exceptional customer service, answering phones, and greeting clients in a professional and courteous manner.
  • Support the branch management team with administrative functions, including order management of office supplies, boardroom scheduling, and premises management.
Requirements
  • Meticulous attention to detail and excellent time management skills.
  • Exceptional written and verbal communication skills.
  • Strong Microsoft Office skills.
  • A professional approach to all situations, creating a positive working environment.
  • Ability to complete duties independently, seeking out own answers and solutions.
What We Offer
  • A comprehensive Total Rewards Program, including bonuses and flexible benefits.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • A world-class training program in financial services.
Job Skills

Customer Interactions, Customer Service, Customer Service Administration, Customer Support Operations, Followership, Interpersonal Relationships, Office Tools, Problem Management, Self-Service and Virtual Call Centers, Teamwork

Additional Job Details

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

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