Senior Branch Operations Administrator

3 weeks ago

Oakville, Ontario, Canada BMO Full time
Job Summary

We are seeking a highly skilled and experienced Senior Branch Operations Administrator to join our Private Wealth team at BMO. As a key member of our team, you will be responsible for providing effective operational support and management of sales compliance and regulatory requirements.

Key Responsibilities
  • Develop and maintain strong relationships with clients to ensure exceptional customer service and satisfaction.
  • Act as a designee for the branch manager on compliance objectives, providing guidance and support to branch staff members.
  • Provide ongoing compliance education to assigned branch/portfolio, ensuring adherence to regulatory requirements.
  • Coordinate and execute specific activities for the implementation of strategic initiatives, including tracking metrics and milestones.
  • Build effective relationships with internal/external stakeholders, ensuring alignment between stakeholders.
  • Monitor and track performance, addressing any issues and ensuring high-quality service standards.
  • Design and produce regular and ad-hoc reports, and dashboards, to support business objectives.
  • Lead or participate in defining the communication plan, developing tailored messaging, and identifying appropriate distribution channels.
  • Identify, report, and manage all compliance issues, irregularities, and discrepancies according to guidelines.
  • Support the Branch management with all operational and regulatory compliance responsibilities, including reviews of IA and branch reports, and client account documentation.
  • Maintain branch files on outstanding client complaints, hold mail accounts, insider clients, outside business activities, non-approved option trades, pledge accounts, as per guidelines.
  • Perform various operational activities to meet business objectives, client needs, and maintain overall service levels.
  • Provide administrative/operational support, including financial and transactional processing and reporting, account processing and documentation, compliance processing, and other related activities.
  • Meet high-quality service standards to maximize relationship retention and growth.
  • Identify and escalate all irregularities and discrepancies to management and compliance, as per guidelines.
  • Follow through on risk and compliance processes and policies to ensure the safeguarding of customers' assets, maintenance of their privacy, and adherence to regulatory requirements.
Requirements
  • Typically between 3-5 years of relevant experience and post-secondary degree in a related field of study or an equivalent combination of education and experience.
  • Specialized knowledge from education and/or business experience.
  • Verbal & written communication skills - In-depth.
  • Collaboration & team skills - In-depth.
  • Analytical and problem-solving skills - In-depth.
  • Influence skills - In-depth.
What We Offer

BMO offers a competitive salary range of $41,600.00 - $77,000.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

We are committed to an inclusive, equitable, and accessible workplace, where everyone has the opportunity to grow and make an impact. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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