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Port Captain

4 months ago

Toronto, Ontario, Canada Hornblower Group Full time
City Experiences is seeking a Port Captain for our City Cruises operation in Toronto.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

The Port Captain, Administration & Compliance operates Transport Canada inspected passenger vessels in a manner that ensures the safety and security of the crew and passengers, enjoyment of the passengers, and respect for the environment. In the shoulder season the Port Captain, Administration & Compliance will assist with maintenance and repair projects to vessels and with other special projects as directed.

Essential Duties & Responsibilities:
  • Overall responsible for the safety and security of the passengers, ship crew and the vessel.
  • Assign deck crew tasks and provide direction.
  • Stand bridge watch and ensure the safe navigation and maneuvering of the vessel.
  • Ensure all the navigation charts are up to date and Bridge equipment in in working condition.
  • Ensure all the Lifesaving and firefighting equipment are in readiness condition.
  • Provide an amazing guest experience to guests and coworkers as prescribed in our RESPECT Service System.
  • Responsible for the pre-cruise preparation, supervision of crew, proper piloting of vessel and vessel reporting system.
  • Conduct pre-cruise meetings and communicate to crew all necessary information regarding the cruise (special needs, boarding procedures, etc.)
  • Carry out regular safety inspections of the boat and ensure that the ship is in seaworthiness
  • Gather pertinent cruise event details from the other departments to ensure special guest requests are fulfilled, thereby ensuring complete guest satisfaction.
  • Ensure that staff and guests adhere to all safety standards and procedures.
  • Ensure that the crew wears the proper PPE, especially when carrying out critical activities.
  • Organize and Participate in the execution of the Safety Program, including emergency drills and report any shortcoming to the Marine Director.
  • Participate as required in the proper maintenance of all ship's systems and boarding facilities, including but not limited to pumping in or out of water (potable, raw, black, and gray) gangways, communications, navigation, and Planned Maintenance System (Wheelhouse).
  • Carry out the various checks as required by the Planned Maintenance System.
  • Stand watch to look for obstructions in a ship's path or locate navigational aids such as buoys and lighthouses.
  • Ensure adherence to Transport Canada rules and regulations and other federal and local rules and regulations.
  • Ensure strict compliance to Emergency Response and Evacuation Plan.
  • Execute other projects as assigned by management.
  • Deliver training and vessel familiarization to new crew.
  • Adhere to Company's performance management guidelines for all discipline and termination situations.
  • Develop positive working relationships with department heads and peers.
  • Develop strong teamwork within the staff.
  • Resolve guest problems in conjunction with the on-duty Restaurant Manager utilizing strong guest service skills and exercising effective communication skills in keeping with company objectives and guest retention.
  • Complete all shift records: checklist, logbook (Deck & Engine), Radio log, and safety training documentation.
  • Ensure that the accident/incident/Near miss forms are duly filled, reported and sent to the Director of Marine.
  • Ensure that the monthly safety inspection of the vessel is carried out at regular intervals.
  • Maintain the cleanliness and safety of the vessel and assist in the Sanitization of the boat as required.
  • Load or unload materials from vessels.
  • Ensure safe means of embarkation and disembarkation of passengers and crew.
  • Handle lines to moor vessels to the pier when necessary.
  • Assist Engineer in operating and maintain ship equipment such as engines and generators. Escalate any mechanical or maintenance issues to the Director of Marine.
  • Be prepared to begin work at the scheduled time.
  • Maintain uniform and personal grooming in compliance with appearance standards.
  • Manages and approves crew time off, sick time and all other requests.
  • Create and manage crew schedules.
  • Accountable for providing Captains with the tools, documentation, and schedules to deliver training, drills and safety talks to meet the regulatory, legislative and required safety obligations.
  • Ensures Captains are conducting and recording training drills and safety talks.
  • Together with HR, ensures that all training and required certifications for the Marine Operations department are up to date.
  • Reviewing and recommending updates to the departmental policies, procedures and plans, including the Safety Management System (SMS) and the Vessel Security Plan (VSP).
  • Recommend, plan and execute projects as directed by the Director, Marine Operations.
  • Assist in the preparation and achievement of the marine operating/capital budget and strategic plan.
  • Work with Associate Director Marine Operations and other department Managers to share information, ideas and strategies for continuous improvement.
  • Develop new and innovative ways to enhance safety, operational efficiency, and guest experience.
  • Ensure ongoing cost analysis and containment in responsible areas.
  • Participate in marine vessel maintenance in shoulder season, assisting engineering team with projects and off-season repairs.
  • Assist with the recruitment, placement and onboarding of new crew, including Captains, Mates and Deckhands.
  • Additional job duties as assigned.
Requirements & Qualifications:
  • Master 150 Gross Tonnage certificate
  • Consideration will be given to candidates with a Master Limited over 60 Gross Tonnage certificate who possess sufficient supporting experience
  • Current Marine Basic First Aid
  • Current (within previous two (2) years) Transport Canada approved marine medical certification
  • Minimum two (2) years of experience in the marine environment
  • Restricted Operator Certificate ROC-MC
  • Simulated Electronic Navigation (Limited)
  • Candidates, who, in addition to the above, have relevant skills such as ship-handling, customer service, foreign language knowledge, will be given strong consideration
  • A positive attitude and good work ethic
  • Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 45 pounds (20 kilograms)
  • Walk, stand, sit and work in all types of weather conditions for extended periods
  • Continually and repeatedly perform functions indoors and outdoors
  • If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
  • Will be required to be available for work on all major holidays
About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.