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Port Captain

2 months ago

Toronto, Ontario, Canada Hornblower Cruises and Events Full time

About the Role:

The Port Captain will be responsible for ensuring the safe and secure operation of our passenger vessels in Toronto. This includes overseeing the safety and security of the crew and passengers, as well as ensuring compliance with Transport Canada regulations and other federal and local rules and regulations.

Key Responsibilities:

  • Overall responsible for the safety and security of the passengers, ship crew and the vessel.
  • Assign deck crew tasks and provide direction.
  • Stand bridge watch and ensure the safe navigation and maneuvering of the vessel.
  • Ensure all the navigation charts are up to date and Bridge equipment in in working condition.
  • Ensure all the Lifesaving and firefighting equipment are in readiness condition.
  • Provide an amazing guest experience to guests and coworkers as prescribed in our RESPECT Service System.
  • Responsible for the pre-cruise preparation, supervision of crew, proper piloting of vessel and vessel reporting system.
  • Conduct pre-cruise meetings and communicate to crew all necessary information regarding the cruise (special needs, boarding procedures, etc.)
  • Carry out regular safety inspections of the boat and ensure that the ship is in seaworthiness
  • Gather pertinent cruise event details from the other departments to ensure special guest requests are fulfilled, thereby ensuring complete guest satisfaction.
  • Ensure that staff and guests adhere to all safety standards and procedures.
  • Ensure that the crew wears the proper PPE, especially when carrying out critical activities.
  • Organize and Participate in the execution of the Safety Program, including emergency drills and report any shortcoming to the Marine Director.
  • Participate as required in the proper maintenance of all ship's systems and boarding facilities, including but not limited to pumping in or out of water (potable, raw, black, and gray) gangways, communications, navigation, and Planned Maintenance System (Wheelhouse).
  • Carry out the various checks as required by the Planned Maintenance System.
  • Stand watch to look for obstructions in a ship's path or locate navigational aids such as buoys and lighthouses.
  • Ensure adherence to Transport Canada rules and regulations and other federal and local rules and regulations.
  • Ensure strict compliance to Emergency Response and Evacuation Plan.
  • Execute other projects as assigned by management.
  • Deliver training and vessel familiarization to new crew.
  • Adhere to Company's performance management guidelines for all discipline and termination situations.
  • Develop positive working relationships with department heads and peers.
  • Develop strong teamwork within the staff.
  • Resolve guest problems in conjunction with the on-duty Restaurant Manager utilizing strong guest service skills and exercising effective communication skills in keeping with company objectives and guest retention.
  • Complete all shift records: checklist, logbook (Deck & Engine), Radio log, and safety training documentation.
  • Ensure that the accident/incident/Near miss forms are duly filled, reported and sent to the Director of Marine.
  • Ensure that the monthly safety inspection of the vessel is carried out at regular intervals.
  • Maintain the cleanliness and safety of the vessel and assist in the Sanitization of the boat as required.
  • Load or unload materials from vessels.
  • Ensure safe means of embarkation and disembarkation of passengers and crew.
  • Handle lines to moor vessels to the pier when necessary.
  • Assist Engineer in operating and maintain ship equipment such as engines and generators. Escalate any mechanical or maintenance issues to the Director of Marine.
  • Be prepared to begin work at the scheduled time.
  • Maintain uniform and personal grooming in compliance with appearance standards.
  • Manages and approves crew time off, sick time and all other requests.
  • Create and manage crew schedules.
  • Accountable for providing Captains with the tools, documentation, and schedules to deliver training, drills and safety talks to meet the regulatory, legislative and required safety obligations.
  • Ensures Captains are conducting and recording training drills and safety talks.
  • Together with HR, ensures that all training and required certifications for the Marine Operations department are up to date.
  • Reviewing and recommending updates to the departmental policies, procedures and plans, including the Safety Management System (SMS) and the Vessel Security Plan (VSP).
  • Recommend, plan and execute projects as directed by the Director, Marine Operations.
  • Assist in the preparation and achievement of the marine operating/capital budget and strategic plan.
  • Work with Associate Director Marine Operations and other department Managers to share information, ideas and strategies for continuous improvement.
  • Develop new and innovative ways to enhance safety, operational efficiency, and guest experience.
  • Ensure ongoing cost analysis and containment in responsible areas.
  • Participate in marine vessel maintenance in shoulder season, assisting engineering team with projects and off-season repairs.
  • Assist with the recruitment, placement and onboarding of new crew, including Captains, Mates and Deckhands.
  • Additional job duties as assigned.