People Technology Analyst

4 weeks ago

Toronto, Ontario, Canada Tucows Full time

Tucows (NASDAQ:TCX, TSX:TC) is possibly the biggest Internet company you've never heard of. We started as a simple shareware site in 1993 and have since grown into a stable of businesses: Tucows Domains, Ting Internet and Wavelo.

What's next at Tucows

We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It's also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet

Today, over one thousand people work in over 20 countries to help us make the Internet better. If this sounds exciting to you, join the herd

We are seeking a proactive and technically proficient People Technology Analyst to join our dynamic People Operations team. The ideal candidate will primarily support our HRIS, Hibob, and secondarily assist with the implementation, deployment, and integration of new SaaS tools and services. This role will also involve supporting internal customers and stakeholders, managing inbound requests, and contributing to various People Operations initiatives.

Key Responsibilities:

HRIS Support:

  • Act as the primary respondent to triage and respond to inbound requests for our HRIS, Hibob.
  • Provide timely, accurate, and excellent customer service to internal customers across the organization.
  • Support the People Operations team with HRIS-related initiatives and troubleshooting.
  • Escalate problems to the HRIS vendor directly and own the resolution pipeline, involving the People Technology Manager or Head of People Operations as appropriate,
  • This support will extend to administering, configuring, and maintaining our LMS to ensure smooth operation and user satisfaction.

Platform Implementation and Deployment:

  • Assist in the implementation and deployment of new SaaS tools and services.
  • Collaborate with team members to ensure smooth rollouts and adoption of new technologies.

System Integration:

  • Support the integration of various systems with the HRIS, ensuring seamless data flow and functionality.
  • Work closely with the People Operations team to optimize and streamline system integrations.

Customer and Stakeholder Support:

  • Provide excellent customer service and support to internal team members on a wide range of products and services.
  • Develop and maintain strong relationships with stakeholders to understand and address their needs.
  • Support and lead training sessions for internal teams who use HRIS workflows for employee lifecycle events
  • Utilize technical knowledge to solve issues and recommend solutions.

People Operations Initiatives:

  • Support various People Operations team initiatives and projects, including but not limited to data analytics, process mapping, new tool exploration and evaluation, and more.
  • Contribute to the continuous improvement of HR processes and workflows.
  • Document and build knowledge and training resources for People operations processes and procedures

Adaptability and Learning:

  • Show a strong interest in working with systems and a desire to continuously learn and stay updated with the latest industry trends and best practices.
  • Absorb information and operational knowledge of new tools quickly and efficiently.
Experience and Skills:

Technical Proficiency:

  • Strong technical proficiency and ability to learn new tools quickly.
  • Experience administering an HRIS and/or LMS is a strong asset.
  • Experience working with APIs is a strong asset.

Stakeholder Management:

  • Ability to provide excellent customer service and support to internal stakeholders.
  • Good interpersonal skills for seamless collaboration with a wide range of individuals at varying levels of technical proficiency.

Problem-Solving:

  • Competent technical troubleshooting skills and ability to solve issues efficiently.
  • Detail-oriented with a strong emphasis on timely follow-through and consistency.

Adaptability:

  • Ability to adapt to a continually changing environment and prioritize tasks to meet deadlines.
  • Strong curiosity and passion for exploring new technologies and tools.
Preferred Qualifications:
  • 2 + years of experience administering a SaaS tool.
  • 2 + years of experience in customer service roles.
  • Experience administering Hibob or another HRIS is a strong asset,
  • Experience working with APIs and or other integration tools like Zapier is an asset
  • Experience in LMS administration is an asset
  • Demonstrated ability to manage multiple projects simultaneously.
  • Strong analytical skills and the ability to use data to influence decisions.
  • Strong time management and prioritization skills.
  • A strong passion for technology and continuous learning is essential for this role.
  • A passion for AI tools, like ChatGPT or Gemini, and experience using them to problem solve and find efficiencies.

This role offers an exciting opportunity to contribute to our People Operations team, helping to drive technological innovation and efficiency within our HR processes. If you are a tech-savvy professional passionate about HR systems and excellent customer service, we encourage you to apply.

T​he base salary range for this position is $66,500 to $78,200. Range shown in $CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits.

Want to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.

  • Technology Analyst

    3 weeks ago

    Toronto, Ontario, Canada BMO Full time

    Technology Analyst Role:BMO, a prominent financial services provider, is seeking a Technology Analyst to enhance operational efficiency and guide strategic decision-making. The successful candidate will engage with various stakeholders, interpret data, and outline business needs to facilitate technology initiatives. Key responsibilities include:Gathering...

  • Business Technology Analyst

    3 weeks ago

    Toronto, Ontario, Canada BMO Full time

    Business Technology Analyst Role:A prominent financial organization is seeking a Business Technology Analyst to enhance operational efficiency and guide strategic decision-making. The successful candidate will engage with various stakeholders, assess data, and articulate business needs to facilitate technology advancements. Key responsibilities...

  • Business Technology Analyst

    3 weeks ago

    Toronto, Ontario, Canada BMO Full time

    Business Technology Analyst Role:A prominent financial organization is seeking a Business Technology Analyst to enhance operational efficiency and guide strategic decision-making. The successful candidate will engage with various stakeholders, assess data, and articulate business needs to facilitate technology advancements. Key responsibilities...

  • Business Technology Analyst

    3 weeks ago

    Toronto, Ontario, Canada BMO Full time

    Business Technology Analyst:BMO is seeking a skilled Business Technology Analyst to enhance operational efficiency and support informed decision-making. The successful candidate will engage with various stakeholders, conduct data analysis, and articulate business needs to facilitate technology initiatives. Key responsibilities include:Gathering requirements...

  • Currency Technology Analyst

    3 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    Currency Technology Analyst: CB Canada is seeking a Currency Technology Analyst for a contract position within the financial services sector.Job OverviewAs a Currency Technology Analyst, you will play a pivotal role in articulating and executing the long-term vision and strategy for Enterprise Currency. Your responsibilities will include managing...

  • Currency Technology Analyst

    3 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    Currency Technology Analyst: CB Canada is looking for a Currency Technology Analyst for a contract opportunity within the financial services sector.Role OverviewIn the role of Currency Technology Analyst, you will be instrumental in articulating and implementing the long-term vision and strategy for Enterprise Currency while managing relationships with IT...

  • Currency Technology Analyst

    3 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    Currency Technology Analyst: CB Canada is looking for a Currency Technology Analyst for a contract role within the financial services industry.Role OverviewAs a Currency Technology Analyst, you will be responsible for articulating and managing the long-term vision and strategy for Enterprise Currency while effectively overseeing IT partner relationships....

  • senior technology analyst

    5 days ago

    Toronto, Ontario, Canada City of Toronto Full time

    Senior Technology Analyst Job Description Senior Technology Analyst Job Description The City of Toronto is seeking a highly skilled Senior Technology Analyst to join our team. As a Senior Technology Analyst, you will be responsible for providing technical support to client divisions, leading technical teams, and coordinating the planning, implementation,...

  • Senior Rating Business Analyst

    2 months ago

    Toronto, Ontario, Canada Cognizant Technology Solutions Full time

    Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...

  • IT Business Analyst

    14 hours ago

    Toronto, Ontario, Canada Human Resources Department - NRT Technology Corp. Full time

    Job DescriptionJob Title: Business AnalystJob Summary:NRT Technology Corp. is seeking a highly motivated and detail-oriented Business Analyst to join our Human Resources Department. As a Business Analyst, you will play a critical role in researching, developing, and documenting business and functional requirements for our software development activities.Key...

  • Information Technology Support Associate

    3 weeks ago

    Toronto, Ontario, Canada People Corporation Full time

    Job Overview We are looking for a dedicated IT Support Analyst to become a part of our dynamic team. This role involves providing essential Tier I & II support, addressing both Service Desk inquiries and customer service needs, while also managing end-user equipment support, troubleshooting, maintenance, and repair tasks. The successful candidate will...

  • Business Solutions Analyst

    3 weeks ago

    Toronto, Ontario, Canada Human Resources Department - NRT Technology Corp. Full time

    BUSINESS SOLUTIONS ANALYST NRT Technology Corp. is a distinguished player in the FinTech sector, recognized for its cutting-edge solutions and dedication to quality. We are on the lookout for a Business Solutions Analyst to become a vital part of our energetic team. The successful candidate will be tasked with investigating, formulating, and documenting...

  • Senior Technology Risk Analyst

    3 weeks ago

    Toronto, Ontario, Canada OMERS Full time

    Join OMERS as a Senior Technology Risk AnalystOMERS, a prominent pension fund in Canada, is on the lookout for a committed Senior Technology Risk Analyst to enhance their innovative team. In this pivotal role within the Technology Risk division, you will be instrumental in evaluating, prioritizing, and addressing technology-related risks to protect OMERS'...

  • Senior Technology Solutions Analyst

    3 weeks ago

    Toronto, Ontario, Canada ROSS Full time

    Company OverviewROSS is a pioneering firm specializing in Recruitment Process Outsourcing (RPO), HR Technology, and Professional Services. We are dedicated to aligning our clients' People Strategy with their Business Growth through innovative solutions.Position SummaryWe are seeking a Senior Technology Solutions Analyst to join our Professional Services...

  • Technology Research Analyst

    13 hours ago

    Toronto, Ontario, Canada Fidelity Investments Full time

    About the RoleFidelity Investments is seeking a highly skilled Technology Research Analyst to join our Emerging Technologies Research team. As a key member of our team, you will assist in the identification, assessment, and delivery of emerging technologies research, education, and training.Key ResponsibilitiesAssist with the identification, collection,...

  • Technology Support Analyst

    3 weeks ago

    Toronto, Ontario, Canada Canada Goose Full time

    Job Overview The Technology Support Analyst plays a vital role in delivering exceptional technical assistance to executives, stakeholders, and retail operations. This position is essential for maintaining the smooth functioning of daily technological requirements and effectively managing onboarding and offboarding procedures. The analyst will be a proactive...

  • Senior Technology Analyst

    3 weeks ago

    Old Toronto, Ontario, Canada Sun Life Financial Full time

    Senior Technology Analyst - Productivity and Collaboration EngineeringLocation: Multiple LocationsTime Type: Full-timeJob Overview:The Senior Technology Analyst plays a crucial role as a versatile team member, championing client needs and crafting innovative solutions. This position is focused on resolving intricate business challenges through the...

  • Systems Analyst for Educational Technology

    3 weeks ago

    Toronto, Ontario, Canada York University Full time

    Position Overview:The School of Continuing Studies (SCS) is a prominent educational institution comprising two main divisions: the English Language Institute (YUELI) and Continuing Professional Education (CPE). It caters to international students pursuing pre-university English language education and professionals aiming to enhance their skills or transition...

  • Business Solutions Analyst

    3 weeks ago

    Toronto, Ontario, Canada Human Resources Department - NRT Technology Corp. Full time

    BUSINESS SOLUTIONS ANALYSTNRT Technology Corp. is a prominent player in the FinTech sector, recognized for delivering cutting-edge commerce and information solutions to enterprise clients globally. We are committed to excellence and are looking for a Business Solutions Analyst to become part of our vibrant team.Reporting directly to the Director of the...

  • technology analyst 2

    2 weeks ago

    Toronto, Ontario, Canada City of Toronto Full time

    Job ID: 49501Job Category: Information & TechnologyDivision & Section: Technology Services, Technology Services DeliveryWork Location: City Hall, Metro Hall, North York Civic CentreJob Type & Duration: Full Time, 3 Permanent, 1 Temporary (24 month) vacanciesHourly Rate: $ $42.88Shift Information: Monday to Friday, 35 hours per weekAffiliation: L79...