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Senior Technology Analyst
2 months ago
Location: Multiple Locations
Time Type: Full-time
Job Overview:
The Senior Technology Analyst plays a crucial role as a versatile team member, championing client needs and crafting innovative solutions. This position is focused on resolving intricate business challenges through the application of cutting-edge technology tools and creative design methodologies, all aimed at enhancing productivity and collaboration for exceptional end-user experiences.
Key Responsibilities:
- Design and implement scalable, secure, and cost-efficient technology solutions for end-user computing platforms that align with the overarching technology strategy.
- Act as the product steward for a range of desktop applications, ensuring they remain updated in accordance with vendor roadmaps and meet business requirements.
- Serve as the technical lead by developing, validating, testing, and documenting solution designs, ensuring smooth operational transitions through both formal and informal knowledge sharing.
- Create and maintain design specifications that fulfill technical, functional, and non-functional requirements while adhering to service definitions and security standards.
- Develop infrastructure solutions that improve management, stability, security, disaster recovery, and cost-effectiveness of the global end-user computing environment.
- Maintain comprehensive documentation on all technical services and solutions, ensuring compliance with established service design standards.
- Engage regularly with client service teams to manage expectations, assess needs, and tailor solutions accordingly.
- Collaborate with operational support teams to analyze incident and problem data, focusing on continuous improvement and capacity management.
Qualifications:
- A university degree or college diploma in a related field, or equivalent work experience, along with 7+ years of experience in the IT sector.
- In-depth knowledge of Active Directory, group policy objects, and federated services.
- Experience in managing desktop environments and providing support for Windows 10 and Windows 11.
- Expertise in PC hardware integration, procurement, and deployment processes.
- Strong understanding of virtual and cloud technologies, including Citrix, VMware, AWS, and Azure.
- Familiarity with mobile operating systems such as Android, iOS, and Windows 10.
- Experience with Windows Server environments.
- Knowledge of email and collaboration services, including Microsoft Exchange and SharePoint.
- Proficiency in Mobile Device Management solutions.
- Demonstrated troubleshooting and problem-solving abilities.
About Us:
At Sun Life Financial, we foster a supportive and inclusive work environment where you can thrive. Our commitment to innovation and transformation drives us to empower our clients to achieve financial security and healthier lives. Join our global team and contribute to making a positive impact in communities around the world.