Customer Service/ Content Moderator

3 weeks ago

Chilliwack, Canada Concentrix Full time

Job Title:

Customer Service/ Content Moderator (VR) On-Site

Job Description

The Customer Service Representative for Content Moderator interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)Title: Content Moderator-VR

Location: Onsite at 7955 Evans Rd Chilliwack BC

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a Customer Service Representative/Content Moderator position at Concentrix is just the right place for you

As a Customer Service Representative/Content Moderator, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative/Content Moderator, you'll:​

  • To ensure our clients' customers are enjoying an authentic experience
  • Deliver expert customer a smile.
  • Reviews reports from users in virtual space and takes appropriate actions on the reports.
  • Monitor flagged and escalated user interactions for compliance.
  • The majority of moves into Live Mods would be internal moves from guides.
  • Must be comfortable with reviewing reports with egregious content.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative/Content Moderator role include:

  • Completion of Grade 12 or equivalent to
  • B2- Independent Language User
  • Pass all assessments and Background check
  • 1-2 year or more of direct Customer Service or Technical Support
  • Ability to review, understand, and interpret process and policy documentation rather than using personal judgement in decision making.
  • Critical Thinker and Problem Solver
  • Experience in online/multiplayer gaming and/or platforms
  • Proficiency in fast-paced multi-tasking
  • Eagerness to learn new technologies

WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

  • Paid training
  • $17.50/ hr
  • Lucrative employee referral bonus opportunities
  • Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
  • Health and wellness programs with trained partners to help promote a healthy you
  • Mentorship programs that support your rewarding career journey

REIMAGINE THE BEST VERSION OF YOU
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."

Location:

CAN, Chilliwack, BC

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents


Concentrix is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status. The above statements are intended to describe the general nature and duties of this position and are not intended to be comprehensive. Only qualified applicants who are legally authorized to work in Canada will be considered.

  • Customer Service/ Content Moderator

    4 weeks ago

    Chilliwack, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Chilliwack, Canada*** Job Title: Customer Service/ Content Moderator (VR) "On-Site" **Job Description**: The Customer Service Representative for Content Moderator interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of...

  • Customer Service/ Content Moderator

    20 hours ago

    Chilliwack, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Chilliwack, Canada*** Job Title: Customer Service/ Content Moderator (VR) "On-Site" **Job Description**: The Customer Service Representative for Content Moderator interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of...

  • Customer Service/ Content Moderator

    7 days ago

    Chilliwack, Canada Concentrix Full time

    Description The Customer Service Representative for Content Moderator interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.) Title: Content...

  • Customer Service Representative/content Moderator

    2 weeks ago

    Chilliwack, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Chilliwack, Canada*** Job Title: Customer Service Representative/Content Moderator (VR) "On-Site" **Job Description**: The Customer Service Representative for Content Moderator interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and...

  • Customer Service/ Content Moderator

    1 month ago

    Chilliwack, Canada Concentrix Full time

    Description The Customer Service Representative for Content Moderator interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.) Title: Content...

  • Customer Service/ Content Moderator

    3 weeks ago

    Chilliwack, Canada Concentrix Full time

    Description The Customer Service Representative for Content Moderator interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.) Title: Content...

  • Customer Service/ Content Moderator

    1 month ago

    Chilliwack, Canada Concentrix Full time

    Job Title:Customer Service/ Content Moderator (VR) On-SiteJob DescriptionThe Customer Service Representative for Content Moderator interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military...

  • Customer Service/ Content Moderator

    3 weeks ago

    Chilliwack, Canada Concentrix Full time

    Job Title:Customer Service/ Content Moderator (VR) On-SiteJob DescriptionThe Customer Service Representative for Content Moderator interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military...

  • Advisor Ii, Content Moderator

    3 weeks ago

    Chilliwack, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Chilliwack, Canada*** Job Title: Advisor II, Content Moderator **Job Description**: ** Must be located in or near Chilliwack as this is not a remote position.** **WHAT WOULD YOU BRING TO OUR TEAM?** Your passion for doing good for other people will help you bond with your customers and your team. You will...

  • Advisor Ii, Content Moderator

    6 days ago

    Chilliwack, Canada Webhelp Full time

    Customer Service/SupportLocation Chilliwack, Canada***Job Title:Advisor II, Content ModeratorJob Description: Must be located in or near Chilliwack as this is not a remote position.WHAT WOULD YOU BRING TO OUR TEAM?Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to...

  • Public Relations

    2 weeks ago

    Chilliwack, Canada Escape Trailer Industries LP Full time

    **Position Title: Public Relations & Social Media Content Creator** **Location: Chilliwack** **Position Overview**: At Escape Trailer, we don't just build trailers—we craft experiences. Especially our Ambassadors, but also the broader stakeholder community reflects the essence of our brand: confident, trustworthy, genuinely helpful, wise, fun and...

  • Content Marketing Coordinator

    2 weeks ago

    Chilliwack, Canada Petcurean Full time

    Department: Brand Marketing Reports to: Brand Manager Location: Chilliwack, British Columbia Hours of Work: full-time, 40 hours per week Workplace Category: Hybrid The Coordinator reports directly to the Brand Manager, North America, and maintains a strong collaborative relationship with the broader marketing team. What's in it for you? - Flexible...

  • Content Marketing Coordinator

    7 days ago

    Chilliwack, Canada Petcurean Full time

    Department: Brand MarketingReports to: Brand ManagerLocation: Chilliwack, British ColumbiaHours of Work: full-time, 40 hours per weekWorkplace Category: HybridThe Coordinator reports directly to the Brand Manager, North America, and maintains a strong collaborative relationship with the broader marketing team.What's in it for you? Flexible hybrid work...

  • SEO Content Writer

    1 week ago

    Chilliwack, Canada The Gtx Group Full time

    We are looking to hire a dedicated content writer to create content for blogs, articles, product descriptions, social media, and the company website. The content writer's responsibilities include evaluating analytics to adjust content as needed, regularly updating the company's website, and promoting the company blog by pitching articles to various...

  • Content Marketing Coordinator

    7 days ago

    Chilliwack, Canada Petcurean Full time

    Department: Brand MarketingReports to: Brand ManagerLocation: Chilliwack, British Columbia Hours of Work: full-time, 40 hours per weekWorkplace Category: HybridThe Content Marketing Coordinator will work under the guidance of a Brand Manager, to cultivate an online community, creating engaging content, and managing our social media channels to drive...

  • Content Marketing Coordinator

    3 days ago

    Chilliwack, Canada Petcurean Full time

    Department: Brand MarketingReports to: Brand ManagerLocation: Chilliwack, British Columbia Hours of Work: full-time, 40 hours per weekWorkplace Category: HybridThe Content Marketing Coordinator will work under the guidance of a Brand Manager, to cultivate an online community, creating engaging content, and managing our social media channels to drive...

  • Clk 12r

    3 weeks ago

    Chilliwack, Canada BC Public Service Full time

    Posting Title- CLK 12R - Customer Service Representative- Position Classification- Clerk R12- Union- GEU- Work Options- Location- Chilliwack, BC V4Z 1A7 CA (Primary)- Salary Range- $52,803.18 - $59,607.79 annually- Close Date- 8/17/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Citizens' Services- Ministry...

  • Customer Service Representative

    3 weeks ago

    Chilliwack, Canada Sticky's Garrison Full time

    **Job description** Part Time/Casual Customer Service Representative: We are looking for someone to work Weekends, Holidays and fill in days to cover holidays and sick days This person will work in the store 1-2 days a week 5-15 hours with the increased hours in the summer months **This is not a seasonal hire** Why work with us? - Flexible Hours - Sweet...

  • Content Writer and Social Media Coordinator

    3 weeks ago

    Chilliwack, Canada Southern Irrigation Full time

    **Job Title**: Content Writer and Social Media Coordinator **Location**: 44160 Yale Road West, Chilliwack, BC **Job purpose**:Provide long-form and short-form written content, report to marketing lead, and manage social medias accounts to assist marketing department’s goals in promoting Southern Irrigation’s brand. **Key Result Areas** - Social media...

  • Social Media Content

    1 week ago

    Chilliwack, Canada Escape Trailer Industries LP Full time

    **Position Title: Social Media Content and Multimedia Specialist** **Location: Chilliwack** **Position Overview**: At Escape Trailer, we don't just build trailers—we craft experiences. Especially our Escape Club Members, but also the broader stakeholder community reflects the essence of our brand: confident, trustworthy, genuinely helpful, wise, fun, and...