Advisor Ii, Content Moderator

**Customer Service/Support**

**Location**
- Chilliwack, Canada***

Job Title:
Advisor II, Content Moderator

**Job Description**:
** Must be located in or near Chilliwack as this is not a remote position.**

**WHAT WOULD YOU BRING TO OUR TEAM?**

Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.
- 1-2 years’ experience in Managing Customers Experience, Policy operations, Content Moderation
- Active user of Social Media awareness of current trends on web. Awareness of current debates within Content Moderation
- i.e. hate speech versus free speech, content moderation policies for major platforms, election influencing
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Troubleshoot basic and routine customer issues that are technical in nature, including hardware, software, networking, or other designated client products
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
- Serve as a resource to other support personnel
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

**TO BECOME A PART OF OUR TEAM**:

- Full and open availability for scheduling within hours of operation (24/7)
- Able to rotate shifts, as needed
- Work as part of a team that includes peers, suppliers, and clients to achieve world-class customer service
- Must be organized, have ability to handle and prioritize multiple tasks simultaneously, possess critical reasoning skills, communicate effectively, and focused on customer service
- Background clearance

**Location**:
CAN, Chilliwack, BC

Language Requirements:
English

Time Type:
Full time

**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents**

Concentrix is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status. The above statements are intended to describe the general nature and duties of this position and are not intended to be comprehensive. Only qualified applicants who are legally authorized to work in Canada will be considered.