Customer Service Representative

1 month ago

Mississauga, Ontario, Canada norskhydro Full time

Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles, to advanced development and manufacturing for most industries. Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

Hydro is committed to leading the way in shaping a sustainable future and in doing so, creating more viable societies by developing natural resources into products and solutions in innovative and efficient ways to industries that matter.

Job Location: Mississauga, Canada and your team
Hydro employees can enjoy several benefits including:
  • Medical, Rx, Dental, Disability, Life Insurance.
  • Retirement Savings Plans with Company Match/Contributions
  • Education Assistance
  • Bonus Plan Eligibility
Job Summary:

Seeking a bilingual (English-French) Customer Service Representative with 2+ years of experience. Key responsibilities include processing orders, managing accounts, and handling customer communications. Experience in manufacturing and strong computer skills are preferred.

Required Education/Experience:
  • Minimum of 2 years of Customer Service experience
  • Bilingual proficiency in English and French
  • Working knowledge of AS400 an asset with at least 6 months of practical experience
  • Proven proficiency in computer skills (Microsoft office, excel)
  • Proven Inventory and planning exposure.
Preferred Skills/Qualifications:
  • Extrusion/Manufacturing Customer Service experience desirable.
  • Experience in Oracle P.O. management. (considered asset)
  • Team player.
  • Organized/self-starter/detail oriented is a must.
  • Excellent customer service and communication skills.
  • Telephone and email proficient.
  • Adaptable to change.
  • Strong math skills.
Job Responsibilities:
  • Customer purchase order processing.
  • Order entry, order acknowledgment, part set-up, pricing verifications.
  • Ownership of customer accounts and communications via phone and email.
  • To adapt and provide backup for other accounts when necessary.
  • Preparing of quotations and follow up.
  • Entering PO's requisitions.
  • Customer complaint reporting and resolution.
  • Maintenance of files.
  • Able to work collaborative in a team environment.
  • Other duties as assigned.
.

Care, Courage, & Collaboration

At Hydro We care about our People

We care about Safety

Hydro values diverse skills and perspectives among employees. We encourage all qualified candidates to apply. Qualified applicants will be considered regardless of race, religion, nationality, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. We strive to provide equal opportunities for all to contribute and succeed with us.

Please apply before:

If you need an accommodation in order to complete the application, please let us know by completing the form below or by calling click

Application Support link

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