Bilingual Customer Service Representative
15 hours ago
ABOUT US
Localcoin is a leading provider of digital currency solutions, founded in 2017 with a mission to simplify the process of buying and selling digital currencies globally. With a presence in Canada, Australia, and New Zealand, Localcoin is committed to bringing digital currency to the mainstream financial market.
THE ROLE
As a Bilingual Customer Support Representative, you will be responsible for delivering exceptional customer support, handling inbound calls and live online chat, and email communications with new and existing customers. You will work collaboratively with the Customer Support team and as a liaison between multiple departments to ensure the customer voice is heard.
**Key Responsibilities:** * Provide high-quality customer support while following company support protocols and processes * Guide and process customer inquiries in a fast-paced environment * Communicate with customers via phone, email, and online chat * Be the main point of contact for standard and escalated inquiries for our French speaking customer base * Provide knowledgeable answers to questions about Localcoin products * Work with Localcoin's internal departments to meet our customer needs * Help resolve issues as quickly and accurately as possible * Assist in on-boarding new customers through various Localcoin products/services * Take on initiatives to improve processes by relentlessly focusing on the customer experience * Assist in the creation and maintenance of both internal and customer facing how-to guides and support center articles **Requirements:** * A passion for ensuring an outstanding customer experience * Fluent in both English & French (verbal and written) * At least 2-4 years of relevant work experience in a customer service, sales support, tech product support or similar function * Strong written and communication skills * Experience handling escalated customer service requests and inquiries * Detail-oriented, organized, efficient and able to multitask * Experience working with CRM systems like Zendesk or Freshdesk, and live chat bots would be helpful * You love Cryptocurrency and Blockchain **What We Offer:** * Competitive Salary * Health & Wellness Benefits * Hybrid & Flexible Office Environment * Professional Development * Standups, Demos and Monthly Socials to keep us aligned and connected * And so much moreLocalcoin is committed to building a team that represents a variety of backgrounds, perspectives and skills. The more inclusive and diverse we are, the more our work will improve. If you're determined and great at what you do, come as you are.
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