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Passenger Services Agent
2 months ago
Swissport is seeking a Passenger Services Agent to provide exceptional customer service to over 300 million passengers annually.
As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to a vast network of airports worldwide.
Our mission is to provide consistent and tailor-made solutions around the globe, for a better customer experience.
At Swissport, we believe that our people are what differentiate us from our competition. We are driven by our core values of Show You Care, Do the Right Things, and Win as a Team.
**Job Description:**
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing, including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check-in processes, including support for passengers with special needs
- Direct passengers through Customs, Immigration, and Quarantine, as required
- Make public address announcements as required
- Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading and delivery
- Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- Operate equipment, including the jetway, computer keyboards, and carrier-specific reservation/ticketing software
- Produce all required work-related documentation
**Requirements:**
- Excellent communication skills (written/verbal) in English and French
- High School diploma or GED equivalent
- Willingness and flexibility to work evening hours on a part-time basis (~20 hrs/week)
- Eligible to work in Canada and have a valid, open work permit
- Be flexible to work different shifts (days, evenings, nights, weekends, holidays)
- Minimum 1 year of relevant work experience in a fast-paced environment
- Attentive to detail and committed to continuous improvement
- Self-motivated and able to work independently
- Ability to follow processes and procedures and apply flexible approach when required
- Must be able to type and learn airline-specific computer reservation/ticketing software
- Must be at least 18 years old
**What We Offer:**
- Competitive pay
- Paid training
- Group benefits (Insurance, RRSPs, etc.)
- Free Parking
- Uniform
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
