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Bilingual French Customer Service Representative

1 month ago

Etobicoke, Canada Randstad Canada Full time

We're seeking a Bilingual Customer Service Representative to assist clients with navigating a benefits platform and understanding their employee structure.

Key Responsibilities:

  • Answer inbound calls and emails from B2B customers in both English and French
  • Provide customers with information about their platforms and plans
  • Update customer accounts after every transaction
  • Build strong relationships with clients
  • Provide top-notch service every day

Requirements:

  • Fluent bilingualism in English and French (spoken and written)
  • Excellent communication skills in both languages
  • Call center experience
  • Customer service experience
  • Proficient in Microsoft Office
  • Ability to work in a team environment

About the Job:

This is a remote, four-month contract position with the potential for extension. You'll work in a collaborative and supportive environment where your contributions are valued.

About Randstad Canada:

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees. We're dedicated to positive actions to affect change and ensure everyone has full participation in the workforce free from any barriers.

If you're passionate about customer service and eager to make a real impact, we encourage you to submit your application.