Food and Beverage Operations Manager
3 days ago
We are seeking a highly skilled and experienced Food and Beverage Supervisor to join our team at the Courtyard Marriott Montreal Centre-ville. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of our food and beverage outlets, ensuring exceptional customer service and exceeding guest expectations.
Key Responsibilities- Lead and manage the restaurant, banquet, room service, hotel bar lounge service, and Coffee Shop teams on the floor.
- Ensure the proper functioning of operational and administrative needs of your sector to achieve performance indicators.
- Enforce procedures and service standards established by Rimap Hospitality Services and Marriott.
- Participate in employee schedule development while respecting collective agreements.
- Support the director in operational and administrative tasks.
- Develop action plans for different periods of the year.
- Be a leader and example of positivism for colleagues.
- Manage guest issues and respond quickly and professionally.
- Become familiar with all products, including dishes, alcohols, and spirits.
- Plan and organize departmental meetings.
- Enforce health and safety policies when handling food and drinks.
- Participate in committees.
- Minimum 3 years of experience as a F & B supervisor in a unionized hotel.
- Managerial experience in a high-volume F & B establishment, minimum 3 years.
- Ability to work effectively under pressure in a fast-paced and constantly changing environment.
- Knowledge of point-of-sale systems required.
- Diploma from a hotel management program, an asset.
- Leader and autonomous with a strong sense of initiative.
- Comfort with computer software.
- Excellent communication and organizational skills.
- Interpersonal and problem-solving skills.
- Particularly responsible and reliable.
- Schedule flexibility (day, evening, weekends, and holidays).
- Bilingual French/English.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
Courtyard Marriott Montreal Centre-ville is an employer aware of professional fairness and committed to recruiting a diverse workforce and maintaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability, or any other basis protected by provincial or federal laws.
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