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Food and Beverage Operations Manager

2 months ago

Montreal, Quebec, Canada Marriott International Full time
Job Title: Food and Beverage Manager

Join Marriott International, a global leader in hospitality, as a Food and Beverage Manager at our Montreal Airport Marriott In-Terminal Hotel. As a key member of our team, you will be responsible for overseeing the daily operations of our food and beverage outlets, ensuring exceptional guest experiences, and driving business growth.

Job Summary
  • Supervise daily food and beverage shift operations and monitor compliance with all policies, standards, and procedures.
  • Manage day-to-day operations, verifying that quality, standards, and customer expectations are met on a daily basis.
  • Maintain the operating budget and ensure that standards and legal obligations are followed.
  • Develop specific goals and plans to prioritize, organize, and accomplish work.
Candidate Profile
  • High school diploma or GED; 4 years of experience in food and beverage, culinary, or related professional area.
  • OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in food and beverage, culinary, or related professional area.
Core Work Activities
  • Managing Day-to-Day Operations
    • Assist in ordering food and beverage supplies, cleaning supplies, and uniforms.
    • Supervise daily food and beverage shift operation and monitor compliance with all policies, standards, and procedures.
    • Support and supervise an effective monthly self-inspection program.
    • Operate all department equipment as necessary and report malfunctions.
    • Supervise staffing levels to verify that guest service, operational needs, and financial objectives are met.
    • Encourage and build mutual trust, respect, and cooperation among team members.
    • Understand employee positions well enough to perform duties in employees' absence.
    • Develop specific goals and plans to prioritize, organize, and accomplish work.
    • Monitor and maintain the productivity level of employees.
    • Verify that all team members/supervisors understand the brand-specific philosophy.
    • Maintain the operating budget, and verify that standards and legal obligations are followed.
  • Providing Exceptional Customer Service
    • Provide services that are above and beyond for customer satisfaction and retention.
    • Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
    • Serve as a role model to demonstrate appropriate behaviors.
    • Manage day-to-day operations, monitor quality, and standards, and meet the expectations of the customers on a daily basis.
    • Takes proactive approaches when dealing with guest concerns.
    • Sets a positive example for guest relations.
    • Stays readily available/ approachable for all guests.
    • Reviews comment cards and guest satisfaction results with employees.
    • Responds in a timely manner to customer service department requests.
Additional Responsibilities
  • Provides information to supervisors and co-workers by telephone, in written form, email, or in person.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Performs hourly job function if necessary.
  • Extends professionalism and courtesy to team members at all times.
  • Comprehends budgets, operating statements, and payroll progress reports.
  • Performs other duties, as assigned, to meet business needs.
Salary Range

$64,000.00 to $83,000.00 annually

About Marriott International

Marriott International is a global leader in hospitality, with a portfolio of brands that includes Marriott Hotels, JW Marriott, and more. We are committed to providing exceptional guest experiences and driving business growth through innovation and excellence.