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Guest Experience Team Lead

2 months ago

Toronto, Ontario, Canada Impact Kitchen Full time

Job Title: Guest Experience Team Lead

Company: Impact Kitchen

Job Description: Join our dynamic team as a Guest Experience Team Lead and play a key role in delivering exceptional customer experiences, leading by example and driving team success.

At Impact Kitchen, we're passionate about empowering our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. Our mission is to make a positive impact on people's lives through our food and service.

We're seeking a talented and enthusiastic Guest Experience Team Lead to join our team. As a key member of our front-of-house operations, you'll be responsible for leading and training our Guest Experience Team, ensuring a best-in-class experience for our guests, and driving team success.

Key Responsibilities:

  • Lead and train the Guest Experience Team to deliver exceptional customer experiences
  • Ensure all beverages are prepared in a timely manner according to menu and customer specifications
  • Execute and train on all Front of House positions to support a smooth service
  • Dial espresso grinders daily and continually monitor espresso quality
  • Accurately input orders through POS system to ensure efficient communication with service line, coffee bar and smoothie bar
  • Set up and close down the barista and smoothie stations at the start and end of each shift while maintaining cleanliness and sanitization of workspace and bar equipment
  • Conduct above and beyond training for relevant team members to ensure a top-tier experience
  • Support other restaurant tasks and teammates as required

Requirements:

  • Excellent communication skills; ability to communicate effectively, respectfully and work well with others in a team-based setting
  • Interest in coaching and developing others
  • Ability to execute and thrive in a fast-paced environment
  • Exceptional time management and organizational skills with the ability to multitask when required
  • Ability to work in a standing position for extended periods of time
  • Availability to work days, evenings, and weekends as business requires
  • General understanding of food safety and public health practices
  • 1-5 years of team leadership experience
  • Preferred but not required: Food Handlers Certification
  • Preferred but not required: 1 year Barista experience

About Impact Kitchen: Impact Kitchen is a dynamic and inclusive company that values diversity and promotes a positive work environment. We're committed to making a positive impact on our community and our guests' lives through our food and service.