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Patient Access Representative
2 months ago
We are seeking a skilled Patient Access Representative - Admitting to join our team at PeaceHealth. As a key member of our patient access team, you will play a critical role in ensuring seamless patient flow and efficient registration processes.
Key Responsibilities- Pre-register and register patients with accurate demographic and financial data, utilizing various methods depending on location.
- Collect patient balances, co-payments, co-insurance, or other payment types, ensuring all insurance requirements are met.
- Verify coverage and obtain prior authorization and/or referrals as necessary, prior to patient arrival.
- Respond to customer inquiries and provide excellent customer service.
- Assist with departmental coverage as needed and manage daily appointment schedules, including reminder calls and referrals.
- Transport patients using escort or wheeled transport equipment, as required.
- Manage ED incoming phone calls and provide switchboard coverage, as needed.
- Monitor the OB Prosec/McKinley alarm system.
- Assist with Cardiac Rehab departmental charge entry, as required.
- Minimum of 1 year of medical office or related customer service experience.
- Preferred experience with Microsoft Office applications, including Word, Excel, and Outlook.
- Ability to manage conflict effectively and professionally.
- Excellent time management skills, with an emphasis on meeting time-sensitive deadlines.
- Good customer service skills and good interpersonal skills.
PeaceHealth is committed to the overall wellbeing of our caregivers. We offer a range of benefits, including a 403b retirement plan, wellness benefits, a discount program, and an expanded EAP and mental health program.
We are an EEO affirmative action employer and welcome applications from diverse candidates.