Laboratory Services Representative

3 weeks ago


Vancouver, British Columbia, Canada PHSA Full time
Job Title: Laboratory Services Representative

We are seeking a detail-oriented and organized Laboratory Services Representative to join our team at Provincial Laboratory Medicine Services (PLMS). As a Laboratory Services Representative, you will play a critical role in ensuring the smooth operation of our laboratory services.

Key Responsibilities:
  • Process test requisitions by receiving specimens and completing requisition forms, entering patient data into computer systems, and issuing new patient identification numbers where required.
  • Receive and handle specimens by locating slides and verifying pertinent information, and retrieving slides needing expediting.
  • Operate a phone and respond to telephone inquiries, directing calls and referring problems to supervisors as needed.
  • Receive and document information on incoming requests, and respond to routine correspondence and verbal enquiries from medical personnel regarding patient information.
  • Fax test results and forward requests for test interpretation to a Medical Laboratory Technologist in accordance with established procedures.
  • Obtain or clarify missing or questionable information by contacting appropriate areas and enter missing or corrected information into computer systems.
  • Utilize computer software programs to search and retrieve patient information, including the Cancer Agency Information System, the Laboratory Information System, and provincial health registry databases.
  • Assist with completing test information by contacting specimen submitters when required sample information is incomplete.
  • Assign correct personal health numbers to requisitions or reports by selecting from pre-established tables.
  • Compare duplicated documents and perform merges by either adding or deleting appropriate data.
  • Operate office equipment such as photocopiers and fax machines.
Requirements:
  • Grade 12, medical terminology, and two years' recent related experience or an equivalent combination of education, training, and experience.
  • Ability to keyboard at 45 wpm.
  • Ability to communicate effectively, both verbally and in writing.
  • Physical ability to carry out the duties of the position.
  • Ability to work effectively with others.
  • Ability to operate related equipment.
  • Ability to organize work.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • Knowledge of social, economic, political, and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
What We Offer:
  • Every PHSA employee enables the best possible patient care for our patients and their families.
  • Join one of BC's largest employers with province-wide programs, services, and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work-friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

At PHSA, we are committed to creating a workplace that is inclusive and respectful of all employees. We recognize the importance of reconciliation and are committed to working towards lasting and meaningful reconciliation in Canada.



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