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Personal Insurance Advisor
2 months ago
**Personal Insurance Advisor Wanted in Medicine Hat, AB**
We're seeking a highly skilled and customer-focused individual to join our Personal Insurance team in Medicine Hat, AB. As a Personal Insurance Advisor, you will be responsible for providing exceptional customer service, processing customer payments, and ensuring the needs of customers are met.
**About BrokerLink**
BrokerLink is a leading insurance brokerage with over 200 offices across Canada. We value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be.
**Key Responsibilities**
- Answer multi-line phones and direct client inquiries
- Control the flow of walk-in customers and callers
- Ensure the needs of customers are being met through superior customer service
- Process customer payments, bank deposits, petty cash management and account coding
- Be a part of the billing team answering client calls regarding payments
- Monitor and distribute incoming and outgoing mail, faxes and couriers
- Ensure EPIC system & company portals are updated consistently
**Requirements**
- High School and/or Post-Secondary Education
- 2-5 years experience in an office environment
- Computer skills - Keyboarding and MS Office
- Strong customer focus
- Demonstrated ability to handle multiple priorities successfully
- Strong analytical and organizational skills
- Excellent verbal and written communication skills
- Exposure to Epic is an asset
- Excellent customer services skills and adept in conflict resolution
- Priority will be given to the candidate with previous experience working in a brokerage or insurance industry
- Ability to pass a criminal background check and credit check
**What We Offer**
- Flexible health and dental insurance benefits package
- Personal Spending amount to invest in your healthy lifestyle
- RRSP - Registered Retirement Savings Plan with Company matching
- ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
- 'Dress for your day', dress according to your daily schedule
- Competitive compensation package with bonus aspect
- Employee discount program, including Apple, Bell, Rogers and more
- Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year
- Working for an employer who is regularly recognized as one of Canada's best employers such as Kincentric 2023
We thank all applicants for their interest, but only those selected for an interview will be contacted.
BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.
