Insurance Advisor
1 month ago
At BrokerLink, we're committed to living our values of integrity, respect, customer-driven mindset, excellence, and generosity. Our diversity and inclusion efforts ensure a respectful and inclusive work environment for all team members.
Job SummaryWe're seeking a highly skilled Personal Insurance Advisor to join our team in Medicine Hat, AB. As a key member of our Personal Insurance team, you'll be responsible for delivering exceptional customer service, processing customer payments, and ensuring the needs of our clients are met.
Key Responsibilities- Answer multi-line phones and direct client inquiries
- Control the flow of walk-in customers and callers
- Ensure customer needs are met through superior customer service
- Process customer payments, bank deposits, petty cash management, and account coding
- Be part of the billing team answering client calls regarding payments
- Monitor and distribute incoming and outgoing mail, faxes, and couriers
- Ensure EPIC system and company portals are updated consistently
- High School and/or Post-Secondary Education
- 2-5 years experience in an office environment
- Computer skills - Keyboarding and MS Office
- Strong customer focus
- Demonstrated ability to handle multiple priorities successfully
- Strong analytical and organizational skills
- Excellent verbal and written communication skills
- Exposure to Epic is an asset
- Excellent customer services skills and adept in conflict resolution
- Priority will be given to the candidate with previous experience working in a brokerage or insurance industry
- Ability to pass a criminal background check and credit check
- Flexible health and dental insurance benefits package
- Personal Spending amount to invest in your healthy lifestyle
- RRSP - Registered Retirement Savings Plan with Company matching
- ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
- 'Dress for your day', dress according to your daily schedule
- Competitive compensation package with bonus aspect
- Employee discount program, including Apple, Bell, Rogers and more
- Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year
- Working for an employer who is regularly recognized as one of Canada's best employers such as Kincentric 2023
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