Client Account Executive
6 days ago
Seeking a Client Account Owner to drive customer success and sales execution for high-revenue clients, leveraging expertise in customer service, sales, and training platforms.
About the Role
The Client Account Owner will be the primary point of contact for high-revenue clients, responsible for ensuring seamless customer experiences, accurate bookings, and timely CRM updates. This role requires strong communication and interpersonal skills, with the ability to thrive in a dynamic and fast-paced environment.
Key Responsibilities
- Accountable for all revenue bookings within assigned platforms, ensuring accurate and timely entry into the system.
- Support sales activities by working closely with Sales Management and Customer Senior Management as a subject matter expert on assigned platforms.
- Build and maintain client relationships, acting as a trusted training advisor for decision-makers.
- Resolve customer concerns independently, escalating when necessary and owning the concern until resolution.
- Ensure accurate and timely reporting, booking, and CRM entry.
Requirements
- Bachelor's Degree preferred.
- 2-5 years of job-related experience.
- Bilingual.
- Ability to travel to customer locations 25% of the year.
- Knowledge of FAR Part 91 and 135 preferred.
- Strong interpersonal and communication skills.
- Frequent customer contact.
- Customer service oriented.
- Business Aviation Industry knowledge is an asset.
- Familiarity with sales process is an asset.
- Pilot's license preferred but not required.
- Strong organization and multi-prioritizing task skills.
- Solid negotiation skills.
- Experience with corporate flight departments and/or charter operators preferred.
About CAE
CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets, with employees located in 35 countries. We offer a dynamic and innovative environment, international travel opportunities, and a stimulating career path with internal mobility.
What We Offer
- A dynamic and innovative environment in which to grow.
- International travel opportunities.
- Collaboration with multidisciplinary and multicultural teams.
- Open spaces to facilitate collaboration.
- Flex time and occasional telework.
- Break spaces.
- A full cafeteria and several cafés.
- Attractive benefits, including a competitive pension plan.
CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.
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