Housekeeping Manager

Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Facilities Management, Level CJob TitleHousekeeping ManagerDepartmentHotel Operations | Room Management | Conferences and AccommodationCompensation Range$7, $10,474.08 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End DateAugust 18, 2024

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Dec 15, 2025

• This posting is for a temporary leave replacement from October 15, 2024 to December 15, 2025.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary
The Housekeeping Manager is responsible for overseeing provision of interior hotel housekeeping services, management of suite amenities/linen inventory and hotel suite cleaning and guest support in assigned areas for Conferences and Accommodation. The Housekeeping Manager exemplifies guest service excellence and leads hotel housekeeping training programs for Student Housing and Community Services (SHCS). This position manages a team of Head Hotel Service Workers and Hotel Service Workers and ensures quality service standards are met and ensure operational targets are achieved for the department. The Housekeeping Manager is required at times, to be available for after-hours emergency Hotel staff.

Organizational Status
Reports to the Rooms Manager, C&A and acts as a member of the Accommodation Team. Works collaboratively with the Front Office staff and Building Services Managers. Manages a team of Head, Hotel Service workers and Hotel Service Workers. Works collectively with colleagues across SHCS and other UBC Departments.

Work Performed

1. Manages building services and operations for custodial and housekeeping services within Conferences and Accommodation. Ensures that housekeeping services are provided effectively and with excellent customer service.

2. Responsible for the scheduling of all custodial and housekeeping staff. Develops daily, weekly and monthly schedules and work assignments to ensure labour costs are effectively managed while ensuring standards for service delivery are met. Leads daily AM Housekeeping briefing; inspects buildings and grounds to ensure they are presentable to guests.

3. Leads quality control of hotel areas to ensure hotel suite assets are maintained at a high standard; Oversees inspections performed by Head Hotel Service Worker. Investigates and addresses service concerns as required. Assigns deficiencies to the appropriate employees for correction.

4. Manages a team of Head Hotel Service Workers and Hotel Service Workers and Housekeepers including recruiting, training, supervising, and performance review and management up to and including termination, in consultation with SHCS Human Resources personnel.

5. Participates in department and University initiatives, committees, and programs, including but not limited to Return to Work and Attendance Management programs.

6. Develops and leads orientation programs and extensive and ongoing training for all SHCS hotel cleaning staff. Ensures that employees work in a correct, safe manner, in accordance with all UBC and WorkSafe BC safety standards, practices and procedures.

7. Administers departmental service contracts including developing tender documents and supervising the performance of external service providers. Liaises with campus partners and outside contractors regarding renovations, soft preventative and corrective maintenance programs, including but not limited to pest control, appliance repair, housekeeping equipment, carpet cleaning, and waste management.

8. Oversees inventory of linen, suite amenities, hotel furnishings, supplies, chemicals, tools, linen and equipment. Orders, receives and stores supplies.

9. Ensures procedures are established and followed to maintain the security of all master keys and/or individual keys used for equipment, storage, and access to rooms and buildings.

10. Researches and compiles information on products, equipment, services, productivity, work methods. Analyzes labor and materials costs; recommends changes, policies and/or procedures to improve efficiency or effectiveness of services. Keeps abreast of trends in the hotel industry.

11. Recommends furniture upgrades, maintenance repairs, or renovation projects to C&A executive team; assists with project administration.

12. Establishes an annual budget for area of responsibility. Monitors and controls expenses on labour, materials, supplies and equipment to meet established budget requirements.

13. Submits payroll information; troubleshoots payroll inaccuracies. Ensures appropriate recording, tracking and return or disposal of lost and found articles, as per departmental policy.

14. Completes other tasks as assigned, in keeping with the qualifications and requirements of the position.

Consequence of Error/Judgement
Errors in judgment could result in unnecessary expenditures due to over-staffing, higher costs for increased repairs or maintenance, losses from injury to staff or campus guests, and could lead to labor relations conflicts. Failure to train and motivate staff could result in lost productivity, low morale, and poor performance among employees, contributing to reduced customer satisfaction and a potential loss of business. Failure to ensure the safekeeping of keys could lead to the loss of University or campus visitor property and/or to personal risk to building occupants.

Supervision Received
Works independently under general supervision of the Rooms Manager, C&A .

Supervision Given
Responsible for an assigned workforce of several Head Hotel Service workers, up to 20 hotel service workers. Levels of staffing vary by operational seasons and daily occupancies.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of four years of related experience, or an equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one's own
- Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

Successful completion of a building services management or hotel management program preferred.

Knowledge of WorkSafeBC regulations and correct use of custodial equipment, supplies, and safe work methods is required. Previous experience in hotel or student residence housekeeping service is preferred. Experience in a unionized environment an asset. Excellent customer service experience and aptitude. Must be tactful, diplomatic and have good interpersonal skills. Fluent in both spoken and written English. Able to effectively plan and delegate complex tasks. Must be able to manage and lead a large and diverse workforce. Demonstrated supervisory experience, preferably in a unionized environment. Ability to delegate, lead, motivate, coach and train employees. Able to handle and prioritize multiple tasks. Proficient hotel property management system, hotel technology and general computer skills required Word, Excel, and Outlook.
A valid British Columbia Driver s license class 5 is preferred and a clean driving record required. Must be bondable. Satisfactory Criminal Record Check.

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