Hotel Housekeeper

6 days ago

Vancouver, British Columbia, Canada The University of British Columbia Full time
Job Summary

The University of British Columbia is seeking a highly skilled and detail-oriented Hotel Housekeeper to join our Facilities and Building Services team. As a key member of our housekeeping unit, you will play a critical role in ensuring that our hotel-style properties maintain the highest standards of cleanliness and service delivery.

Key Responsibilities
  • Ensure that guest rooms are cleaned and maintained to the highest standards of quality and cleanliness.
  • Observe and maintain safe working conditions and habits at all times.
  • May be assigned to work on day, evening, or night shifts, including weekends and holidays.
  • Work from oral and written instructions, schedules, and specific requirements, which may be of a daily and periodic nature.
Organizational Status

Reports to Assistant Housekeeping Supervisor or Building Service Manager. Acts as a member of the Facilities and Building Services team, dedicated to the needs of our guests and customers, and presents in a professional and guest service-focused manner.

Work Performed
  • Acts as a key point of contact for addressing guest requests and problems, demonstrating a high level of customer service etiquette, judgment, and special hotel protocols and skills.
  • Anticipates and identifies guest needs, takes ownership of guest requests, and liaises with different parties to recommend actions and ensure follow-up according to hotel protocols.
  • Ensures all guests are welcomed and served in a courteous and professional manner, executing all elements of the hotel's protocols during the process.
  • Carries out guest room service duties, such as making and remaking beds, changing linen, and returning soiled or clean linen to designated areas; replenishing supplies of soap, toilet paper, toweling, linen, and other housekeeping items; collecting waste and removing to designated areas; rearranging furnishings and moving small furniture items within the confines of the suite or floor.
  • Carries out a variety of cleaning duties, such as dusting, mopping, sweeping, vacuuming, and washing of walls, floors, glass, shower stalls, bathtubs, sinks, countertops, cupboards, cabinets, appliances, vent exteriors, furniture in designated areas, as assigned.
  • Reports maintenance requirements and repairs and turns in lost and found items to supervisor.
  • Ensures that the workplace is safe and follows safe work practices.
  • Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.
Consequence of Error/Judgment

Makes decisions related to the sequence of duties and response to client requirements; inappropriate decisions may impair customer satisfaction and business reputation.

Supervision Received

Works autonomously under general supervision, and from oral and written instructions and in accordance with established procedures.

Supervision Given

None.

Minimum Qualifications

High school graduation and a minimum one year of related experience or an equivalent combination of education and experience.

Willingness to respect diverse perspectives, including perspectives in conflict with one's own.

Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Preferred Qualifications

High School graduation, one year relevant experience, or equivalent combination of education and experience. Previous housekeeping experience working in hotels preferred.

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