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Field Services Specialist, West
3 months ago
Req Id:
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.
If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
Bell's forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.
Job Title : Field Services Specialist, Bell West, Unifor Local 950
Job Location address: Virtual Way, Vancouver, BC
Job Status: Regular - Full Time
Number of Openings: 1
Name and description of the hiring department
Reporting to the Manager - Field Services, the Field Services Specialist is responsible for the timely high quality installation, repair and maintenance of Bell's portfolio of, Data, PBX, Voice and networking products and services. The Field Services Specialist will have an ongoing interaction with the customer and consequently plays an important role in building solid and committed relationships with Bell's customers. Service technicians promote on-site sales and service and assist the customer in interfacing with Bell's departments as required. In addition to all customer premise equipment, technicians may also be involved with Central Office responsibilities.
- Responsible for the installation, maintenance, repair and removal of a wide range of Data, PBX-voice, networking products and services in a timely and cost effective manner
- Establishes a positive relationship with customers in order to secure loyalty to Bell as well as providing interim customer training on products and services
- Must be a team player with the ability to learn from and share knowledge with others
- Works as a member of the implementation team when turning up new services or expanding existing services
- Able to work independently
- Capable of working physically demanding tasks, which involve lifting, carrying and climbing
- Degree or Diploma in Telecommunications, or a related technology, or an equivalent combination of education and technical experience
- Experience with routers, switches, ADSL
- Trained or certified in one or more of the following: Avaya/Mitel/Cisco key/PBX systems and applications
- Excellent analytical skills to identify potential and existing problems with products and services
- Experience with Internetworking/Data and VoIP technologies
- Must possess a valid driver's license
Preferred Qualifications / Competencies
- Certified in one or more of the following Cisco skill paths: CCENT, CCNA, CCIE voice or CCIE data
- Skilled in the use of various digital, IP, and analogue test equipment
- This item is covered by the terms of the collective agreement (Unifor Local 950)
- Will be required to work shifts, weekends and statutory holidays on occasion as well as participating in on-call off-hour service demands
#EmployeeReferralProgram
Additional Information:
Position Type: Union
Job Status: Regular - Full Time
Job Location: Canada : British Columbia : Vancouver
Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 07/07/2024
For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at
Created: Canada, BC, Vancouver
Bell, one of Canada's Top 100 Employers.
