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Technical Operations Manager
3 months ago
Finning Canada
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
Responsible for the daily field and outage repair execution, and customer interaction of the branch and the delivery of branch goals and objectives; in addition to adhering to Finning's Customer Service Commitment and Service Excellence Operational process. This includes providing clear and effective leadership, demonstrating a healthy and safe work environment for all branch employees, and facilitating targeted levels of customer satisfaction.
Job Description:
Major Job Functions:
Lead, demonstrate and champion a healthy and safe work environment and culture for all branch employees, contractors and customers.Ensure that all safety practices and policies and compliance requirements are followed, employees hold and maintain the appropriate safety training required for their position, monthly spot audits are conducted and that at a minimum, safety TRIF and LTI targets are met, while always striving for zeroDemonstrate clear and effective leadership to branch employees through role and responsibility guidance, performance management, coaching and mentoring and supporting growth, development and training opportunities.Provide quality, timely feedback to individuals through formal and informal conversations to support the performance management processShare Employee Opinion Survey (EOS) results, solicit feedback, develop and post an action plan on the Action Planning website. Manage day-to-day branch operations, assets, finances including planning, managing and reporting of branch financial results, assets and facilities requirements. Deliver business results by generating field service opportunities with customers and regional Finning sales representatives. Taking a direct sales leadership role when required.Responsible for reviewing the monthly metrics related to People, Quality, Velocity and Cost with branch employeesManage the successful execution of Finning's Service Excellence Operational process and customer service commitment within the branchOwns successful execution on the customer contract (if applicable)Direct timely resolutions to customer issues and goodwill settlementsResponsible for investigating service eforms related to variances, service warranty and service re-doCreate annual budget, forecasting and review applicable contract management emails if requiredActively purse monies from CAT recoveriesResponsible for maximizing recovery of components from CAT and OEMDrive field service sales and execution
Specific Skills:
Exceptionally strong interpersonal skillsStrong written and verbal communication and presentation skillsProven leadership, coaching, mentoring, people and team development skillsStrong analytical, problem solving and decision making skillsProven Financial business acumenProven relationship management skills with a strong customer focusLeadership for Safety Excellence TrainingStrategic business planning
Experience:
8-10 years of previous supervisory or leadership experiencePrevious experience on the repair and execution side of businessStrong mechanical aptitude to expand technical expertise knowledge base and gain experience
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
