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Information Technology Support Specialist

2 months ago

West Kelowna, British Columbia, Canada Encore Strategic Full time

Are you looking for a hybrid position with a small and supportive MSP team environment? SkySail Technologies is looking for an IT Support Specialist who will help small/medium businesses with fast and friendly IT support, robust cybersecurity solutions, and IT strategy services. This role is in Kelowna, British Columbia working primarily remote but onsite as required.

We'll Provide:

  • A competitive salary of $65k- $85k
  • Health Spending Account
  • 10 Wellness days a year, vacation time, paid holidays
  • Hybrid work opportunity
  • Opportunity to grow within the company
  • A great company culture on a small team of 5 employees

What you'll do:

  • Perform scheduled or reactive remote support services
  • Analyze and solve various IT problems
  • Maintain positive customer satisfaction and relationships
  • Keep documentation accurate and in good order
  • Manage and facilitate the completion of customers' support requests

Skills you'll need:

  • 3 - 5 years previous experience in IT administration and/or technical support experience
  • MSP experience preferred
  • Strong knowledge of IT and telecommunications infrastructure, hardware and software applications
  • Demonstrated experience and knowledge of server and workstation operating systems
  • Demonstrated experience with web and internet technologies
  • Microsoft Azure/Endpoint Manager environment experience a plus
  • Driver's license
  • Strong communication (written and verbal) and interpersonal skills
  • Strong problem-solving skills and self-learning abilities
  • Show initiative when undertaking tasks
  • Able to work well both within a team environment and autonomously

Helpful Technology Experience:

  • Autotask
  • Datto RMM
  • IT Glue
  • Proofpoint
  • ThreatLocker
  • Sentinel One
  • SaaS Alerts
  • Compliance Manager
  • Cloudradial
  • 3CX
  • Fortinet
  • Azure/Intune

Next Steps:

  • Quick apply with your resume here
    OR
  • Get a head start on our application and aptitude testing process here:

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