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Senior Customer Experience Associate

2 months ago

Calgary, Alberta, Canada Scotiabank Full time

Senior Customer Experience Associate

Join a dynamic team of customer-focused professionals at Scotiabank, a leading bank in the Americas. As a Senior Customer Experience Associate, you will be the face of our branches, delivering exceptional service and helping customers achieve their financial goals.

About the Role

  • Act as a lobby leader, ensuring customers are triaged and assisted efficiently
  • Contribute to branch targets by identifying and fulfilling sales opportunities, including opening day-to-day accounts and processing GICs
  • Nurture long-standing relationships with customers
  • Share your technical expertise and introduce clients to mobile banking applications

Key Responsibilities

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers' needs
  • Explain complex concepts simply
  • Demonstrate success in a target-based performance environment and contribute positively to a team-oriented work environment
  • Demonstrate eagerness to learn and determination to succeed

Requirements

  • Strong customer service skills
  • Ability to assist in a professional, friendly, and efficient manner
  • Flexibility to work a varied schedule
  • Experience with conducting simple sales, proactive marketing calls, and providing financial advice
  • Strong technical skills to promote and demonstrate digital/self-service banking options
  • Previous banking experience is an asset

What We Offer

  • A collaborative team environment with opportunities for professional development
  • A competitive compensation and benefits package
  • Recognition and rewards for high-performance
  • Meaningful development conversations and internal training to support growth and development

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank. We are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.