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Claims Representative II
2 months ago
Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.
When you join our team, you're bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
About the role
We're looking for a Claims Representative II - Commercial Auto to join our growing team.
Job Title: Claims Representative II - Commercial AutoAbout the Company
At Intact, we're a leading provider of insurance solutions, dedicated to helping our customers navigate life's uncertainties. Our team is passionate about delivering exceptional service and making a positive impact in our communities.
Job SummaryWe're seeking a skilled Claims Representative II - Commercial Auto to join our team. As a key member of our claims team, you'll be responsible for handling moderate to complex Commercial Auto Physical Damage Claims.
Key Responsibilities:- Handle moderate to complex Commercial Auto Physical Damage Claims.
- Analyze the information gathered, determine liability, and review assessment of the damages.
- Validate details of the Insured's policy to determine coverage.
- Interview the insured and/or witnesses to collect their statements of events to settle claims within your given authority level.
- Provide quality service to external or internal customers.
- Answer queries relating to investigations and the claims process.
- Ensure timely follow up with customers on the status of their claim.
- Minimum of high school diploma.
- Minimum 2-3 years of experience as a Telephone Adjuster, Commercial Adjuster, Total Loss Expert or similar position.
- Hold a valid Provincial Auto Adjustor license for Nova Scotia, New Brunswick, Prince Edward Island, and Newfoundland and Labrador.
- Completion or working towards CIP completion.
- Strong understanding of the claims process.
- Ability to handle highly complex Auto Claims.
- Negotiating and conveying claim settlements within authority limits to insureds.
- Sustain a high level of performance and productivity.
- Bilingualism (English and French), although not a requirement is considered a strong asset.
- A financial rewards program that recognizes your success.
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased.
- An extensive flex pension and benefits package, with access to virtual healthcare.
- Flexible work arrangements.
- Possibility to purchase up to 5 extra days off per year.
- An annual wellness account that promotes an active and healthy lifestyle.
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
- Inspiring leaders and colleagues who will lift you up and help you grow.
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We're committed to creating an inclusive and accessible workplace where all individuals feel valued, respected, and heard. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.
