Claims Representative Ii

6 months ago

Dartmouth, Canada Intact Full time

Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés.

Intégrez un milieu où vous disposerez des ressources nécessaires pour apprendre et évoluer, en plus d’être valorisés pour qui vous êtes : chez Intact, la diversité est une force. Vous pouvez compter sur nous pour vous aider à atteindre vos objectifs avec des outils, des possibilités et de la flexibilité. C’est notre promesse aux employés.

Notre formule hybride permet de maintenir un équilibre entre le télétravail et les avantages des interactions en personne.

Poursuivez votre lecture pour découvrir comment vous pouvez façonner l’avenir, réussir en équipe et évoluer avec nous.

**À propos du poste***

**We’re looking for a Claims Representative II, Accident Benefits, to join our growing team**

Are you interested in a rewarding career with a high performing Claims Team? Would you like to play a significant role in guiding our customers along their path to recovery? If the answer is yes, we’d love to hear from you Your experience and expertise in claims will help you deliver outstanding customer service while analyzing and acting decisively based on the medical information received. Your natural ability to be proactive, prioritize, and think creatively will help you thrive in our collaborative and energetic culture.

**Locations can be in either of our hybrid offices: St. John’s, Newfoundland, Dartmouth, Nova Scotia, or Moncton, New Brunswick.**

**What you'll do here**:

- Proactively manage a caseload of moderate to complex accident benefit claims in a efficient manner and providing an exceptional claims journey for the customer.
- Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable.
- Communicate in a timely and respectful manner with the customer, claimants, lawyers and insurers to settle claims and report findings and settlements.
- Conduct investigations and identify additional information such as independent medical examinations, customers medical or employment history required to clarify and/or justify a claim.
- Collect reports and statements to determine liability and coverage.
- Ensure all cases are clearly documented and meet any or all legislative requirements.
- Assist junior staff with day-to-day issues, escalating more serious issues to senior specialists, consultant or management staff, as warranted.

**What you bring to the table**:

- A minimum of 2 years of experience adjudicating moderate to complex Accident Benefits and/or Automobile claims.
- Previous experience with injury claims, medical knowledge, and rehabilitation case management can be considered.
- Completed or working towards Chartered Insurance Professional designation, and have the ability to become licensed in all Atlantic provinces.
- Knowledge of the provincial legislation governing automobile insurance.
- Excellent customer service and customer driven mindset.
- Advanced analytical and decision-making abilities.
- Positive and enthusiastic team member and contributor
- Excellent time management skills.
- Strong communication and negotiation skills.
- University degree or any combination of training and experience deemed relevant for the role.

LI-Hybrid

Posting expiry November 15th at 11:59pm EST

**Ce que nous offrons***

En travaillant chez nous, vous aurez tous les outils pour donner le meilleur de vous-même chaque jour. Voici ce à quoi vous pouvez vous attendre en devenant un membre permanent de notre équipe:

- Un régime complet d’avantages financiers qui reconnaît vos succès
- Un régime d’achat d’actions des employés parmi les meilleurs de l’industrie, avec une cotisation de contrepartie correspondant à 50 % des actions nettes achetées
- Un régime de retraite et d’avantages sociaux flexible et complet, et un service de soins de santé virtuels
- Des aménagements de travail flexibles
- La possibilité d'acheter jusqu'à cinq jours de congé supplémentaires chaque année
- Un compte de dépenses mieux-être pour favoriser un mode de vie sain et actif
- Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues
- Un écosystème d’apprentissage dynamique en milieu de travail, offrant des parcours d’apprentissage, du contenu interactif en ligne et des programmes inspirants
- Des réseaux inclusifs dirigés par des employés pour informer, inspirer, faire entendre, établir des relations et offrir des occasions de perfectionnement
- Des dirigeants et des collègues inspirants qui vous soutiennent et contribuent à votre développement
- Un programme d’

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