Engagement Coordinator

7 days ago


Richmond, British Columbia, Canada City of Richmond Full time

Engagement Coordinator role seeks a professional to lead public consultation and engagement for departmental strategic planning initiatives and major facility development projects.

Engagement Coordinator

The City of Richmond is a diverse and dynamic community in pursuit of its vision to be the most appealing, livable, and well-managed community in Canada.

Imagine a career with the City of Richmond, a dynamic environment for growth and continuous improvement, fostered by collective strengths and creativity.

The City of Richmond is committed to developing its most valuable asset – its people.

The Engagement Coordinator is responsible for providing cross-departmental expertise and leadership related to internal, stakeholder, and public consultation and engagement for departmental strategic planning initiatives and major facility development projects.

  • Lead the development and implementation of communication plans, events, and other related activities to ensure the public is engaged and informed about major projects and strategic planning initiatives.
  • Plan, implement, participate in, and at times lead, public consultation activities related to departmental strategic planning initiatives and major facility development projects, including meetings, events, open houses, surveys, etc.
  • Plan, coordinate, attend, and participate in meetings, workshops, open houses, and events.
  • Liaise with internal and external subject matter experts and consultants while establishing and maintaining meaningful connections and relationships.
  • Contribute to and coordinate the design and production of promotional tools and communications media, including website, social media, videos, photography, news releases, printed materials, etc.
  • Plan, develop, and analyze surveys using a variety of tools.
  • Coordinate, schedule, and provide administrative support for meetings and workshops with internal stakeholders from various City departments, and external stakeholders, such as community partner organizations and agencies, and contractors/consultants.
  • Organize and maintain electronic and paper records for major projects.
  • Prepare reports, memos, emails, and other correspondence to a wide range of internal and external stakeholders, and take minutes for meetings.
  • Represent the City and the Community Services Division at a wide range of community events in a positive, professional, and appropriate manner.

Knowledge, Skills & Abilities:

  • Knowledge and understanding of the theory, best practices, application, and strategy of community development and public engagement, especially in municipal government and facility development and strategic planning processes.
  • Knowledge and understanding of the principles and techniques related to media relations, communications, and marketing, and how they can be used to increase the Community Services Division's reach.
  • Ability to create, plan, and manage the implementation of marketing and communications plans and initiatives for internal and external audiences.
  • Experience with planning, coordinating, and implementing events.
  • Ability to establish and maintain meaningful working relationships, and work collaboratively with diverse internal and external stakeholders.
  • Excellent written and verbal communication skills, especially with preparing reports, promotional materials, social media, and web content, and standard correspondence.
  • Ability to work both independently and as part of a team while exercising sound judgment, decision-making skills, and initiative.
  • Ability to facilitate groups, and strategize and create structure based on ideas and feedback received from internal and external stakeholders.
  • Skilled in conflict resolution and problem-solving.
  • Detail-oriented and results-focused.
  • Ability to be creative, innovative, and resourceful.
  • Ability to multi-task, think clearly, and respond effectively in a high-pressure environment, while exercising time management and organizational skills.
  • Ability to conduct research, including best practices, trends, and demographics.
  • Proficiency in using MS Office Software, including Excel, Word, and Outlook.
  • Ability to use a records management system.
  • Ability to successfully clear a Police Information Check.

Qualifications and Experience:

  • Completion of a University Degree in Business Administration, Recreation, Marketing/Communications, or a related discipline combined with a minimum of 5 years of related experience, including supervision, program development, public engagement, community development, marketing, and communications.
  • Experience working in a unionized environment would be considered an asset.
  • An equivalent combination of training and experience may be considered.
  • A valid Class 5 Driver's Licence for the Province of BC.

Working Conditions:

  • Work is performed primarily in an office environment, but will also require off-site visits at various worksites.
  • May encounter upset or unpleasant customers.
  • Flexibility to work evenings and weekends is required.

The City of Richmond offers a competitive pay and benefits program, attractive incentives, and a compressed workday schedule.



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