User experience

2 weeks ago


Montreal, Quebec, Canada Intact Full time

Transforming customer experiences for millions of Canadians through innovative design solutions.

We're seeking a UX-UI Designer to join our Enterprise UX team, where you'll bring your design skills and human-centered approach to our products and services. As a UX Designer, you'll demystify complex problems to conceive and help bring to life delightful digital experiences for employee and broker journeys.

Key responsibilities include:

  • Developing UX artifacts such as wireframes, sketches, components, service blueprints and customer journeys to create a shared understanding of the experience across all lines of business.
  • Conducting client and stakeholder interviews, focus groups, usability tests, diary studies.
  • Collaborating with UX analyst to translate research insights into actionable design solutions.
  • Designing and facilitating co-creation workshops to engage stakeholders and customers in designing customer-centric processes and systems.
  • Developing reports to communicate ideas, from peers to executives.
  • Developing working prototypes in collaboration with UX analyst to test and validate solutions for refinement.
  • Collaborating with product owners and business analysts to support the roll-out of initiatives through experimentation, testing and refinement based on learnings.
  • Advocating for customer-centricity throughout the organization.

Requirements:

  • At least 4 years of working experience as a UX designer, UI designer or System Designer in a large organization or complex environment.
  • A team player who thrives in a collaborative environment and can provide and receive constructive feedback.
  • Experience working with a Design System & Figma.
  • Ability to handle multiple projects.
  • Proactive, curious and comfortable working within a self-directed culture and navigating ambiguity.
  • A patient listener, effective communicator, engaging presenter and compelling storyteller.
  • Portfolio that showcases your design process & how you communicate design solutions.
  • Work expertise in usability, user-centered design and design thinking practices.
  • Bilingualism (French / English) – Need to interact on a regular basis with colleagues across the country.
  • No Canadian work experience required however must be eligible to work in Canada.
  • Strong visualization skills to communicate design ideas.
  • Expertise in accessibility, user-centered design and design thinking practices.
  • Experience with reporting tools (Analytics, Power BI, etc.).

We offer a dynamic workplace learning ecosystem, inclusive employee-led networks, and a community impact program. Our hybrid work model provides a balance between working from home and enjoying meaningful in-person interactions.

We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know.



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